Now Hiring: Director of First Impressions (Front Desk)
HealthCARE Express
Are you the kind of person who can make someone feel welcome within seconds of walking through the door?
Do conversations come naturally, even with people you've never met?
If that sounds like you, HealthCARE Express is hiring for our D.O.F.I. team.
D.O.F.I. = Director of First Impressions
This role is more than front desk work. You are the first face, first voice, and first connection our patients experience. That first interaction helps shape their entire visit, and we're looking for someone who can make it count.
We're searching for dependable, upbeat individuals who can balance professionalism with personality while helping keep clinic operations running smoothly.
What You'll Be Doing
In this role, you'll help create a positive patient experience from start to finish by:
• Welcoming patients and confirming demographic and account details in our system
• Answering questions and providing guidance throughout the visit process
• Managing incoming phone calls in a timely and professional manner
• Keeping clinic paperwork and patient forms stocked and organized
• Handling patient payments, posting charges, and providing receipts
• Uploading and scanning medical records and supporting documentation
• Protecting confidential patient information at all times
• Verifying insurance information and assisting with patient concerns
• Maintaining a professional, approachable attitude with both patients and coworkers
• Learning additional clinic duties through cross-training opportunities
• Helping with tasks outside your primary role when clinic needs arise
• Looking for ways to improve workflows and support team success
• Carrying out daily responsibilities in alignment with our mission, vision, and values
What Makes You a Good Fit
We're looking for someone who can stay organized, work efficiently, and communicate clearly in a fast-moving environment. You should be comfortable with computers, confident in customer interactions, and understand the importance of privacy and professionalism.
Previous experience in a healthcare or clinic setting is a plus, and familiarity with HIPAA is helpful, but we're just as interested in finding someone with a strong work ethic, a willingness to learn, and a genuine passion for helping people.
Schedule & Pay
Pay starts at $15.00/hr, depending on experience.
This is a full-time position:
• Monday-Friday
• 8:00 AM to 4:00 PM
• No weekends
Benefits Offered
Eligible team members have access to a full benefits package, including:
• Medical coverage
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• Accident coverage
• Critical illness coverage
• Benefit Time Off (BTO)
• Bereavement leave
Why HealthCARE Express?
At HealthCARE Express, we believe careers should grow as fast as the people in them. We're committed to developing leaders, encouraging personal growth, and creating a workplace where hard work and fun can coexist.
With 16 urgent care clinics, a specialty clinic, and a medical billing department serving communities across Texas, Arkansas, Oklahoma, and Louisiana, we continue to grow and create new opportunities for our team.
From themed dress-up days to a strong team culture built on innovation and support, this is a place where your career can take root and run.
Ready to be the first smile patients see? Apply today.