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Front Desk Specialist

Tarrant Regional Water District

Fort Worth, TX

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JOB DETAILS
SALARY
$20.78–$31.16 Per Hour
SKILLS
Accounts Payable, Administrative Skills, Budget Reporting, Car Rentals, Catering Services, Communication Skills, Conference Management, Continuous Improvement, Customer Relations, Customer Support/Service, Data Entry, Depth Perception, Detail Oriented, Driver's License, Establish Priorities, Event Management, Executive Assistant Skills , High School Diploma, Identify Issues, Illustrating Ability, Lift/Move 25 Pounds, Microsoft Excel, Microsoft Office, Microsoft SharePoint, Microsoft Word, Multitasking, Physical Demands, Plan Meetings, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Project/Program Coordination, Purchasing/Procurement, Reimbursement, Reporting Skills, Research Skills, Telephone Skills, Time Management, Travel Planning
LOCATION
Fort Worth, TX
POSTED
1 day ago
Job Description Summary:

Salary: $20.78/hour - $31.16/hour

The Front Office Specialist is a high-visibility, client-facing administrative professional responsible for ensuring exceptional service at our Administration lobby. This role represents the organization's values, professionalism, and operational excellence from the moment any visitor, vendor, or employee enters the space. This position must be energetic, enthusiastic, personable, and have a professional and polished appearance and demeanor.

Secondary functions may include duties including, but not limited to, conducting detailed research, providing project and event support. This position will also support the Executive Team by submitting staff reimbursements, AP paperwork, serving as procurement card, travel and meeting coordinator.

Job Description

Essential Functions and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position.
  • Providing personalized and welcoming customer service for any visitor, vendor, or employee entering the TRWD Administrative Building lobby. This includes but is not limited to, research to appropriately personalize greetings and conversations, assisting and directing guests, ensuring that their visit to TRWD is pleasant, professional and engaging.
  • Demonstrate exemplary customer service and professionalism at all times
  • Demonstrate initiative and resourcefulness by quickly understanding expectations, anticipating needs, and independently managing the details of tasks. Reliable in taking assignments and moving them forward without constant guidance, while still keeping stakeholders informed.
  • Possess a high level of professionalism in actions and appearance
Secondary Functions and Responsibilities:
  • Provide support of the Executive Team, which may include but is not limited to: travel coordination (obtain approvals, flight, hotel, car rental, conference registration, per diem and expense reimbursement for select staff), procurement card coordination, (track and reconcile receipts, enter data in Workday) accounts payable and reimbursements; various coordination and administrative support as needed
  • Assist with the meeting scheduling and coordinating of the Executive Team
  • Cross train select Administrative Services staff to provide professional front desk services
  • Meeting and event coordination including planning and implementation
  • Ability to problem solve and identify opportunities for innovative solutions
  • Coordinate assigned special projects which may be on-going or short-term
  • Assist and support budget entry and reporting as assigned
  • Provide backup support to Administrative Services team as assigned: including, but not limited to, answering phones, courier services and meeting/catering setups
  • Maintain familiarity with strategic District levels of service
  • Continuous improvement monitoring and innovation efforts
  • Perform other duties as required
Required Experience:
  • Must have welcoming, professional demeanor and appearance
  • Two to four years of administrative professional experience
  • Proficiency in MS Office products such as Word, Excel, and other database applications
  • Excellent communication skills including phone and email etiquette
  • Must be flexible, personal, positive and cooperative
  • Solid work ethic, attention to detail, initiative and resourcefulness
  • Must be able to prioritize duties
Desired Experience:
  • Six or more years of administrative professional (hospitality or executive) experience
  • Advanced Excel experience
  • SharePoint experience
  • Budgeting reporting experience
Required Education/Certification/License:
  • Bachelor's Degree OR High School Diploma/GED plus 4 years of professional or similar experience
  • Valid Texas driver's license
Desired Education/Certification/License:
  • Bachelor's or Associate's degree from an accredited university in related field
Success Factors/Job Competencies:
  • Dependability - reliable in attendance, punctuality and trustworthy in word and action
  • Detail oriented - conscious effort to focus on impactful specifics
  • Organization - plans, implements and follows up on multiple projects and reports
  • Initiative - identifies problems, recommends solutions and implements new processes
  • Time Management - prioritizes tasks as needed to complete on time
  • Comprehension - understands information verbally and in written form
  • Writing - compose e-mails, letters, etc. using correct spelling and grammar
  • Communication - uses verbal and written tools effectively
  • Support - maintains a strong customer service ethic in all interactions
Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, and use hand to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk or hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and may have occasional field work that will expose the employee to weather conditions prevalent at the time.

About the Company

T

Tarrant Regional Water District

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