Front Desk Specialist

Who we are:

Spire Orthopedic Partners is a growing national partnership of orthopedic practices that provides the support, capital and operational resources physicians need to grow thriving practices for the future. As a Management Services Organization (MSO), Spire provides the infrastructure for administrative operations that allows practices to operate at their highest level, so doctors can focus their efforts on what matters most - patient care. Headquartered in Stamford, Connecticut, the Spire network spans the Northeast with more than 165 physicians, 1,800 employees, 285 other clinical providers and 40 locations in New York, Connecticut, Rhode Island and Massachusetts.

What you'll do:

Responsibilities/Duties:

• Greet and register patients in a prompt and pleasant manner.

• Instruct patients to complete registration, history and HIPAA acknowledgement forms.

• Request updates from established patients.

• Collect and enter all insurance referrals.

• Make copies of patient forms and insurance cards.

• Enter all demographic information and off-bill comments into billing system.

• Call insurance carriers and patients for follow-up information to complete registration as needed.

• Instruct patients about referral and payment process as needed.

• Notify other departments of patient arrival.

• Pull and file patient encounters.

• Schedule and re-schedule appointments for patients.

• Takes message and respond to requests.

• Perform Expediter (escort patients to exam rooms) and Call Center duties as needed.

• Ensure adherence to HIPAA regulations.

• Performs other duties as requested.