Front Desk Specialist - Psychiatry Clinic, Med Clinic

34 Days Off 1st year!

Generous Benefit package! Regular office hour schedule! Bilingual premium additional!

Family & Children's Services is Oklahoma's leading community mental health center. Our adult psychiatry clinic is seeking a reliable and motivated individual who thrives in a fast-paced environment, can manage multiple tasks with attention to detail, and contributes positively to our collaborative clinic team. We are busy psychiatry clinic dedicated to providing compassionate, high-quality mental health care to adults. Our team values professionalism, accuracy, and efficiency in every aspect of client care and clinic operations. The ideal candidate will demonstrate strong communication skills, organizational abilities, and a commitment to supporting both patients and providers in a respectful, patient-centered manner. Bilingual is a plus!

Key Responsibilities:

• Provide front desk support including telephone operations, scheduling, and client check-in/check-out.
• Greet and assist clients, visitors, and staff in a courteous and professional manner.
• Manage a multi-line telephone system and other communication technologies.
• Maintain confidentiality while handling sensitive client and agency information.
• Support a safe and respectful environment, including working with clients who may be experiencing agitation, mental illness, or substance use.
• Collaborate with staff to ensure efficient clinic operations.

Qualifications:

• High school diploma or equivalent required; coursework in office administration, typing, or computer software preferred.
• Previous experience in a medical or healthcare office with direct patient interaction preferred.
• Typing speed of at least 30 WPM.
• Strong computer skills with proficiency in office software and scheduling systems.
• Excellent listening and communication skills.
• Knowledge in Microsoft office suite, including Excel.
• Ability to work in a fast-paced environment.
• Ability to work effectively under stressful situations while maintaining professionalism.
• Commitment to confidentiality and teamwork.
• Bilingual compensation available for qualified candidate.

PERFORMANCE COMPETENCIES:

• Telephone Operations
• Front Desk Workflow
• Client and Public Engagement
• EHR and Client Record Responsibilities
• Financial operations
• Time Management

KNOWLEDGE/SKILLS/ABILITIES:

• Excellent oral and written communication skills.
• Ability to work cooperatively with staff and build rapport quickly, develop trust, and sustain working relationships.
• Ability to maintain a professional manner at all times.
• Ability to work with public and maintain effective working relationships.
• Ability to maintain confidentiality.
• Must be able to work within the Microsoft office suite of products and services as well as Adobe.
• Ability to manage multi-line telephone system and other communication technologies.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.