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Front Desk Superstar

Concord Hospitality

Winston Salem, NC

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JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Diversity, Emergency Procedures, High School Diploma, Hospitality and Tourism, Hotel Management, Interpersonal Skills, Multitasking, Organizational Skills, Profit & Loss, Safety Process, Special Offers, Team Player, Telephone Skills, Time Management, Training/Teaching, Tuition Fees, Vision Plan
LOCATION
Winston Salem, NC
POSTED
Today
Description
As a Front Desk Clerk or Guest Services Associate at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities
  • Assist guests efficiently, courteously, and professionally at all times
  • Maintain a high level of service and hospitality standards
  • Promptly address guest concerns and ensure satisfaction in a timely manner
  • Post guest charges, collect payments, and follow cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Stay knowledgeable about the hotel brand, travel programs, and special offers
  • Communicate guest feedback effectively to departments and management
  • Respond quickly to calls, lobby visitors, and team members needing assistance
  • Maintain full knowledge of hotel safety and emergency procedures

  • Qualifications
  • High school diploma or equivalent preferred
  • Prior hospitality or customer service experience is a plus
  • Strong interpersonal and communication skills
  • Ability to multitask and remain professional in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Flexibility to work varied shifts, including evenings, weekends, and holidays

  • Benefits (Full-Time Associates Only)
  • Competitive wages
  • Medical, dental, and vision insurance
  • Life insurance and short/long-term disability options
  • 401(k) program with company match
  • Tuition assistance
  • Discounted room rates at Concord-managed hotels
  • Training, development, and career advancement opportunities

  • Why Join Concord?

    At Concord Hospitality, we invest in our associates through training and development at all levels. Our "Associate First" culture supports growth, balance, and diversity.

    We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

    Our associates proudly cheer:

    "We Are Concord!"

    We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.
    QualificationsBehaviors
    • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
    • Team Player: Works well as a member of a group (Preferred)
    • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
    Motivations
    • Preferred
      Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
    Equal Opportunity Employer

    This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

About the Company

C

Concord Hospitality

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