Front Desk Supervisor

Location: Marriott Anchorage Downtown

Job Description:

The Front Desk Supervisor is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.

Responsibilities:

• Supervise and train front desk staff
• Ensure excellent customer service is provided to all guests
• Maintain a clean and organized front desk area
• Handle guest complaints and resolve issues in a timely manner
• Assist with check-in and check-out procedures
• Manage room reservations and cancellations
• Ensure compliance with hotel policies and procedures
• Perform other duties as assigned by management

Requirements:

• High school diploma or equivalent
• Prior experience in a supervisory role
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and hotel management software
• Ability to work flexible hours, including weekends and holidays