Benefits:
- 401(k)
- Employee discounts
- Free food & snacks
- Health insurance
- Parental leave
Position Summary
The Front Desk Supervisor leads all front desk operations, ensures a high-level member experience, and drives revenue through retail, supplements, and personal training lead generation. This role combines leadership, operational execution, team accountability, and performance management.
Primary Responsibilities
Leadership and Culture
- Set the tone for a professional, energetic, and welcoming front desk environment.
- Lead by example in all member, guest, and staff interactions.
- Create a culture of accountability, urgency, and performance.
- Build strong member relationships and deliver a consistent club experience.
Front Desk Operations
- Ensure smooth and efficient check-in processes at all times.
- Maintain a clean, organized, and professional front desk area.
- Resolve member concerns promptly and escalate issues when needed.
- Ensure policies and procedures are followed consistently by all front desk staff.
Staffing and Scheduling
- Build and manage weekly schedules for front desk and Kids Club coverage.
- Ensure shifts are properly staffed and coverage gaps are addressed quickly.
- Assist with hiring, onboarding, and training new front desk team members.
- Monitor attendance, punctuality, and overall team accountability.
Sales and Revenue Performance
- Drive Dollar Per Check-In (DPC) performance on a daily basis.
- Coach the team on supplement sales, retail sales, and booking opportunities.
- Execute promotions and maintain visible tracking of sales performance.
- Support revenue growth through consistent front desk sales behaviors.
Personal Training Lead Generation
- Drive consistent booking of fitness assessments for all new and existing members.
- Train and hold front desk staff accountable to achieving a high booking percentage.
- Partner with the Fitness Manager to improve booking.
- Ensure all appointments are properly scheduled, tracked, and communicated for seamless handoff.
Inventory and Retail Management
- Manage supplement and retail inventory levels and maintain accurate counts.
- Place orders for supplements, retail items, and operational supplies as needed.
- Ensure product displays are organized, stocked, and merchandised appropriately.
- Minimize shrinkage and maintain inventory accountability.
Kids Club Oversight
- Oversee Kids Club staffing, scheduling, safety, and daily operations.
- Ensure cleanliness, compliance, and proper supervision standards are maintained.
- Address parent concerns professionally and support a positive family experience.
Facility Standards and Daily Execution
- Enforce daily cleaning and operational checklists for front desk areas.
- Ensure laundry, towel stock, and front-end presentation standards are maintained.
- Support communication of maintenance issues and follow-up on operational needs.
Communication and Reporting
- Communicate daily goals, expectations, and updates to the front desk team.
- Track key metrics such as DPC, supplement sales, PT bookings, and staffing coverage.
- Collaborate with the General Manager and Fitness Manager on performance and priorities.
Schedule
Monday - Thursday: 10:00 AM - 6:00 PM or 11:00 AM - 7:00 PM
Friday: 10:00 AM - 4:00 PM or Saturday: 8:00 AM - 2:00 PM
Friday and Saturday shifts alternate weekly with the Fitness Manager
Compensation & Benefits
- Free Education and Credits towards CECs
- Discounts on Certifications
- Commission & Bonus Structure
- Free Gold's Gym Membership to our locations
- 20% Employee Discount on clothing and products
- Medical Benefits
- 401k
- 7 Paid Holidays + Vacation Pay
- Growth Opportunities Across Our Expanding Gold's Gym Network
Relocation assistance not provided
Gold's Gym is redefining strength - in our members, our team, and our leaders. If you have the drive, discipline, and leadership to develop high-performing teams and deliver measurable results, we want you to lead our fitness department.