Summary: The Front Desk Supervisor leads front desk operations to ensure excellent guest service, efficient performance, and strong revenue results. This role supports daily operations while guiding and developing the front desk team. This role requires weekends, being on-call to cover front desk shifts, and primarily working 3:00 p.m. – 11:00 p.m.
Key Responsibilities:
Deliver professional, courteous service to all guests
Oversee check-in/check-out, reservations, and guest accounts
Ensure accuracy in billing, cash handling, and reporting
Promote hotel services to maximize occupancy and revenue
Assist with group bookings and sales efforts
Monitor front desk operations, lobby cleanliness, and public areas
Act as Manager on Duty when needed
Schedule, train, coach, and support front desk staff
Maintain supplies and follow budget guidelines
Address guest concerns promptly and professionally
Follow all safety, security, and brand standards
Qualifications:
High school diploma or equivalent
Previous front desk or customer service experience preferred
Strong communication, organization, and multitasking skills
Basic computer skills and attention to detail
Pay & Benefits: Up to $17/hour depending on experience. Flexible scheduling with evenings/weekends as needed. Eligible employees may receive ESST/PTO, medical benefits, HSA, EAP, and more.