Front Desk Supervisor - Denali Park Village

Aramark

AK

JOB DETAILS
SKILLS
Billing, Communication Skills, Conflict Resolution, Customer Relations, Customer Support/Service, Data Quality, Detail Oriented, Diversity, Emergency Procedures, Equal Employment Opportunity (EEO), Food Services, Hospitality and Tourism, Hotel Industry, Hotel Management Software, Housekeeping/Cleaning, Leadership, Lift/Move 25 Pounds, Meal Plans, Microsoft Excel, Microsoft Word, Multilingual, Multitasking, Organizational Skills, People Management, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Property Management, Quality Metrics, Record Keeping, Safety/Work Safety, Team Lead/Manager, Team Player, Telephone Skills, Twitter, Writing Skills
LOCATION
AK
POSTED
4 days ago

Job Description

We are looking for a friendly, organized, and customer-focused Front Desk Supervisor to join our seasonal operation at the Denali Park Village Hotel in Denali, Alaska. As the first point of contact for guests, the Front Desk Team plays a critical role in creating a welcoming and positive experience from the moment they arrive until the moment they depart. This position requires strong leadership and communication skills, attention to detail, and a passion for providing excellent service in a fast-paced environment.

Experience the Endless Summer of Alaska at Denali Park Village Hotel!

Summer days in Alaska stretch nearly endlessly, with up to 20 hours of daylight on the Summer Solstice. Spanning 6.2 million acres, Denali National Park & Preserve is home to Denali, the highest peak in North America, and attracts over half a million visitors annually. Conveniently accessible by road-4.5 hours from Anchorage and 2 hours from Fairbanks-this breathtaking area offers daily bus services along the park road throughout the warm summer months, providing opportunities for hiking, wildlife viewing, climbing, and camping.

Located just 7 miles south of the entrance to Denali National Park, the Denali Park Village Hotel operates from May to September. Our guests enjoy comfortable accommodations, exceptional dining options, and live entertainment in a stunning natural setting.

Position Details: This exciting seasonal role is available from July to September 2026. We offer competitive wages, comfortable on-site housing, and a variety of fun activities to keep your summer vibrant. Stay active in our on-site gym and enjoy an inclusive meal plan for just $16 a day.

Join us for an unforgettable adventure in an extraordinary setting!

Job Responsibilities

  • Supports Front Desk Management by helping to supervise Front Desk Agents.
  • Large tour group and independent travelers Check-In/Check-Out: Greet guests warmly and check them in/out efficiently, ensuring accurate guest information, room assignments, and billing details.
  • Reservations: Handle reservations, including changes, cancellations, and special requests, while maintaining a smooth booking process using the hotel's property management system (PMS).
  • Guest Inquiries: Provide guests with information about hotel amenities, local attractions, dining options, and services, ensuring their needs are met during their stay.
  • Phone and Email Support: Answer phone calls and respond to emails in a courteous and professional manner, assisting guests with reservations, inquiries, and requests.
  • Concierge Services: Offer personalized recommendations and assist guests with transportation, dining reservations, tickets, and other concierge services as needed.
  • Billing & Payments: Process guest payments and provide receipts, manage billing discrepancies, and ensure that all charges are accurately recorded.
  • Problem Solving: Address guest complaints or concerns promptly and professionally, ensuring a resolution that maintains guest satisfaction.
  • Security & Safety: Monitor the hotel lobby and public areas, ensuring the safety and security of guests and property. Follow emergency procedures and report any incidents to management.
  • Team Collaboration: Work closely with housekeeping, maintenance, central reservations, and other departments to ensure that guest rooms and common areas meet quality standards and guest expectations.
  • Record Keeping: Maintain accurate logs and reports of guest interactions, reservations, check-ins/outs, and any issues that arise during shifts.
  • Up-sell & Promote Services: Promote hotel amenities and services (e.g., room upgrades, spa services, dining options) to enhance guest experience and drive revenue.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

Qualifications

Experience:

  • Previous experience in a front desk or guest services role is required. Willingness to learn and grow in the hospitality industry is key.
  • Customer Service: Strong commitment to delivering excellent customer service and ensuring a positive guest experience at all times.
  • Communication Skills: Exceptional verbal and written communication skills; ability to interact with guests from diverse backgrounds in a professional, friendly manner.
  • Tech-Savvy: Comfortable using hotel management software (PMS), phone systems, and basic office software (Word, Excel, etc.).
  • Multitasking: Ability to juggle multiple tasks and remain calm and efficient in a fast-paced environment, particularly during peak check-in/check-out times.
  • Attention to Detail: Strong organizational skills with a keen eye for detail, ensuring accuracy in guest information, billing, and other processes.
  • Problem Solving: Strong critical thinking and conflict resolution skills; ability to address guest issues promptly and effectively.
  • Team-Oriented: Works well within a team, demonstrating flexibility and a cooperative attitude to achieve common goals.

Preferred Qualifications:

  • Multilingual Skills: Ability to speak additional languages is a plus.
  • Previous Hospitality Experience: Experience in a similar role within the hotel or hospitality industry is beneficial.
  • Previous Supervisory Experience: Previous experience being a team lead or supervisor is preferred.

Physical Requirements:

  • Ability to stand for extended periods.
  • Ability to lift and carry up to 25 lbs (e.g., luggage, office supplies).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what youre pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

About the Company

A

Aramark

We focus on enriching and nourishing the lives of millions all over the world, providing a wide range of services—food, facilities and uniforms—to a diverse group of clients in 19 countries. We serve world champion sports teams, Fortune 500 companies, state-of-the-art healthcare providers and the world’s leading educational institutions. And every day, we dream of ways to do it better through our commitment to innovation and our passion for excellent customer service.

Innovation inspired by you
The better we know the people we serve, the greater the experiences we can develop. Whether it’s food service, facilities or uniforms, our proprietary programs allow us to understand the wants and needs of our audiences.

Armed with that knowledge, our Service Stars spring into action, combining insights and ingenuity to deliver moments that make a difference. These innovations could be game-changing campus transformations. Or a simpler, quicker way for you to access condiments at the ballpark. In any case, our innovations help create experiences that make an impact.

Beyond great service
Another key part of what makes us different is something we call service excellence.

To us, service excellence isn’t just about providing great customer service. It also means using time-tested practices and proven processes to get it right every day, everywhere, in everything that we do. And it's also about striking the perfect balance between doing something well over and over again and being responsive enough to the changing needs of clients and customers. It’s being open to the continuing cycle of innovation. Excellent, but never satisfied. Process-driven, but never locked in place.

We never stop thinking of new, better ways to get it right when our people impact the lives of clients and consumers every day.

Our people make all the difference—we make sure of it
Our commitment to hiring, training and rewarding the right people ensures that our employees are more than just hard workers. They’re Service Stars, and that means they can be counted on to go above and beyond, every single day.

We understand that many times our people are literally the face of your business. That’s why all 270,000 Service Stars receive continual access to professional development and proprietary skills training.

The bottom line is this: when you work with Aramark, you can be confident you’ll be collaborating with the right people with the right skills and the right attitude. That’s true whether it’s for strategic expertise, operational excellence or just serving a morning coffee. That’s our commitment as trusted partners and Service Stars. That’s the Aramark way.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Food and Beverage Production
FOUNDED
1936
WEBSITE
https://www.aramark.com/