Job Overview We are seeking a dedicated and detail-oriented Medical Practice Front Desk Supervisor to join our healthcare team. This role is vital in ensuring smooth daily operations within a busy medical practice environment. The ideal candidate will possess strong administrative skills, excellent patient service abilities, and familiarity with electronic health record (EHR) systems. Experience with healthcare insurances, medical billing, coding, and insurance verification is required. This position offers an opportunity to work in a professional environment committed to quality patient care and efficient office management. Excellent customer service multitasking and flexibility are a must!
Duties
Greet patients warmly and professionally, ensuring a positive first impression
Supervision of 6-8 front desk employees
Schedule patient appointments using EMR systems such as Athena (bonus factor)
Verify insurance coverage and perform insurance authorization and billing procedures
Collect payments and process medical collections accurately
Manage patient check-in and check-out processes, including updating medical records
Handle multi-line phone systems with excellent phone etiquette and assist with patient inquiries
Prepare and manage medical records, ensuring confidentiality in compliance with HIPAA regulations
Support office management tasks such as filing, data entry, and maintaining office supplies
Able to deal effectively with patient concerns and support staff with concerns
Requirements
Proven experience in medical administrative support or front desk roles within clinics or healthcare settings
Knowledge of medical terminology
Experience with medical billing, insurance verification, and documentation review processes
Strong computer skills including proficiency in Microsoft Office suite and office management software
Excellent customer service skills with the ability to handle multi-line phone systems professionally
Ability to maintain confidentiality and adhere to HIPAA regulations
Good communication skills and ability to work well with other departments in the medical office
Bilingual abilities are preferred to serve diverse patient populations effectively
Prior clinic front desk experience is required for understanding workflow and patient needs
Strong organizational skills with attention to detail in documentation and scheduling tasks
This role is essential for maintaining efficient clinic operations while providing exceptional patient service. The successful candidate will thrive in a fast-paced environment that values professionalism, accuracy, and compassionate communication.
Numbers & Facts
Location
Gainesville, VA
Job Type
Full-time
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Computer Skillsunmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Detail Orientedunmatched
Documentationunmatched
Documentation Reviewunmatched
Electronic Medical Recordsunmatched
Family Medicineunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Insuranceunmatched
Healthcareunmatched
Maintain Complianceunmatched
Medical Affairsunmatched
Medical Billingunmatched
Medical Codingunmatched
Medical Officeunmatched
Medical Office Administrationunmatched
Medical Record Systemunmatched
Medical Recordsunmatched
Medical Terminologyunmatched
Microsoft Officeunmatched
Multilingualunmatched
Multitaskingunmatched
Needs Assessmentunmatched
Office Managementunmatched
Operationsunmatched
Organizational Skillsunmatched
Patient Assessmentunmatched
Patient Careunmatched
Records Managementunmatched
Regulationsunmatched
Regulatory Complianceunmatched
Telephone Skillsunmatched
Training/Teachingunmatched
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