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Front Desk Supervisor

IHG Hotels & Resorts

Houston, TX

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JOB DETAILS
SKILLS
Administrative Skills, Cash Management, Coaching, Communication Skills, Conflict Resolution, Financial Control, Financial Transactions, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Mentoring, Microsoft Office, Operations Management, People Management, Policy Implementation, Property Management, Resolve Customer Issues, Time Management
LOCATION
Houston, TX
POSTED
1 day ago
Description

The Hotel Front Desk Supervisor oversees daily front office operations, managing staff, check-ins/check-outs, and guest services to ensure high satisfaction. Key duties include resolving guest complaints, handling financial transactions, training agents, and coordinating with housekeeping. They act as a role model, implementing policies and maintaining a welcoming environment.

Responsibilities

• Staff Supervision: Oversee front desk, bell, and concierge staff to ensure efficient service.
• Guest Services: Resolve guest complaints promptly, handle VIP arrivals, and ensure high satisfaction scores.
• Operational Management: Manage check-in/check-out, room assignments, and pre-registration for groups.
• Financial Control: Manage cash drawers, process payments, and audit guest accounts.
• Training & Coaching: Train, mentor, and provide performance feedback to front desk agents.
• Communication: Coordinate with housekeeping for room status updates and communicate shift information.

Qualifications

• Experience: Usually 1-3+ years in a hospitality role, with previous supervisory experience preferred.
• Systems: Proficiency in Property Management Systems (PMS) and Microsoft Office.
• Communication: Strong interpersonal, communication, and conflict-resolution skills.
• Leadership: Ability to lead by example, work under pressure, and manage time effectively.

About the Company

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IHG Hotels & Resorts

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