Job Title: Front Desk Supervisor
Reports to: Lodge Manager/Assistant Manager
Level: Hourly
Scope: Responsible for guest services and supporting the management in the general operations of the assigned facility.
Primary Responsibilities:
• Accountable and responsible for maintaining a safety culture (following all SOP’s, JSA’s, Policies and Procedures) as set out by Target Hospitality
• Supervision and direction, as set out by Manager, of front desk personnel
• Plan, direct, and maintain work schedules and task of the front desk team
• Greet all incoming guests and employees courteously and professionally
• Check in all arrivals utilizing designated systems
• Accept payments and process transactions
• Enter all registration information of guests, data entry, process reports, and work with computer programs to collect/record information
• Perform all required filing and data entry as required by General Manager
• Answer incoming calls in a friendly, pleasant manner. Receive, check, and re-direct all incoming faxes and electronic mail
• Prepare correspondence for pick up – this to include, packages and mail for all post requirements
• Aid Manager with the preparation of reports, sign off sheets, correspondence and tracking as required
• Exceed our guests needs by providing world- class customer service
• Attend all safety meetings and participate in Target Hospitality emergency response
Procedures
• Additional duties may be assigned by manager
Physical Demands:
• Sit for long periods of time (up to 12 hours or more) with scheduled breaks
• Short and long-distance walking required
• Use of stairs and step stools
• Occasional use force when pushing/pulling carts that weigh on average 50lbs
• Must be able to crouch, bend neck, back and torso from waist to floor, and must be able to twist from left to right and right to left
• Occasionally lift an average weight of 25lbs with a maximum of 50lbs, on occasion where weights may exceed 50lbs the assistance of another person or a lifting aid is mandatory
• Perform repetitive movements at the wrist including side to side/ up or down and multiple grasps of an average of 10lbs with a maximum of 25lbs
• Manual dexterity with the ability to type and use 10-key
Working Conditions and Environment:
• Ability to hear and understand verbal instruction as well as other sounds such as safety alarms/ signals
• Ability to communicate effectively; written and orally in English
• Must be able to see without impairment for inspection purposes and ability to read small text such as product warning labels
• Exposure to extreme hot and cold environments
• Ability to work with in a rotational schedule (6 weeks on and 2 weeks off or as per manager’s discretion/ business needs)
• Ability to works safely and navigate with in small/ close quarters and congested areas
• Occasional exposure to elevated noise and surroundings
Candidate Requirements:
• 5+ years administration experience preferably in a remote camp or hotel/hospitality industry or equivalent
• Ability and willingness to travel/work long rotations away from home
• High School Diploma or GED required
• Experience and proficiency with Microsoft - word, excel, power point and outlook programs
• First aid certification is an asset
• Work within a team environment
• Must be able to work effectively and efficiently with or without supervision
• Strong prioritization and time management skills
• Must be able to pass a background check and urinalysis
• Must provide your own transportation to and from the facility
- Ability to communicate effectively; written and orally in English