Front Desk Supervisor

Community Care Network is looking for a Front Desk Supervisor to join our team!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through a responsive, innovative and collaborative human service

About the Role:

The Front Desk Supervisor oversees staff who perform reception and administrative support functions across multiple program locations. This role ensures consistent, professional front desk operations, adequate staffing coverage, and high-quality customer service. The Front Desk Supervisor collaborates with clinical and administrative teams, clients, and community partners to support efficient program operations.

Responsibilities:

• Supervise reception staff, including scheduling, training, coaching, and performance oversight

• Ensure consistent and adequate reception coverage across all assigned locations; provide coverage as needed

• Oversee daily front desk operations, including:

• Managing multi-line phone systems

• Greeting and directing clients and visitors

• Supporting staff and client needs

• Assisting with forms and documentation

• Ensure accurate and complete client documentation, including demographic information, releases of information, consents for treatment, insurance details, and emergency contacts

• Maintain the integrity of electronic medical records (EMR) through timely data entry, scanning, and coordination with team members

• Serve as a liaison between reception staff and program teams, responding to administrative and interdepartmental requests

• Ensure compliance with applicable state and federal regulations, including:

• Privacy and confidentiality requirements (e.g., HIPAA)

• Specimen collection procedures (e.g., urinalysis, sweat patch collection), as applicable

• Collection of specimens as needed, which includes observed urine collection for legal proceedings

• Handling of prescriptions and sensitive materials

• Required documentation and recordkeeping

• Promote a professional, respectful, and trauma-informed environment for clients, staff, and visitors

• Support process consistency and continuous improvement across locations

• Perform additional duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior supervisory or leadership experience preferred
• Strong interpersonal and conflict resolution skills, including the ability to de-escalate challenging situations
• Strong organizational and time management skills, with the ability to prioritize tasks and demands
• Proficiency with computer systems, including experience entering data into electronic medical records (EMR)
• Excellent verbal and written communication skills
• Provide problem solving skills; while maintaining a high level of customer service by demonstrating professionalism and respectfulness towards others
• Ability to maintain strict confidentiality and handle sensitive information with integrity
• Demonstrated flexibility and adaptability in a fast-paced environment
• Commitment to providing high-quality, person-centered customer service
• Must have a valid driver's license, and reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• *Successful completion of a criminal history background check after hire.

Benefits:

• Competitive salary $52,500.00 - $60,000.00 (compensation is typically dependent upon experience)

• Comprehensive Benefit Package

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Flexible schedule

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Professional development assistance

• Retirement plan

• Tuition reimbursement

• Vision insurance

• Career Training and Development

• Collaborative and engaging team meetings with supervision

Our work is guided by our Core Values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and continuous Learning and Growth.

CCN is an Equal Opportunity Employer.