Front Desk Supervisor

Community Care Network is looking for a Front Desk Supervisor to join our team!

Community Care Network is comprised of Rutland Mental Health Services and Rutland Community Programs. Our mission is to enhance the well-being of our communities, individuals and families through a responsive, innovative and collaborative human service 

About the Role:

The Front Desk Supervisor oversees staff who perform reception and administrative support functions across multiple program locations. This role ensures consistent, professional front desk operations, adequate staffing coverage, and high-quality customer service. The Front Desk Supervisor collaborates with clinical and administrative teams, clients, and community partners to support efficient program operations.

Responsibilities:

• Supervise reception staff, including scheduling, training, coaching, and performance oversight
• Ensure consistent and adequate reception coverage across all assigned locations; provide coverage as needed
• Oversee daily front desk operations, including:
  • Managing multi-line phone systems
  • Greeting and directing clients and visitors
  • Supporting staff and client needs
  • Assisting with forms and documentation
• Ensure accurate and complete client documentation, including demographic information, releases of information, consents for treatment, insurance details, and emergency contacts
• Maintain the integrity of electronic medical records (EMR) through timely data entry, scanning, and coordination with team members
• Serve as a liaison between reception staff and program teams, responding to administrative and interdepartmental requests
• Ensure compliance with applicable state and federal regulations, including:
  • Privacy and confidentiality requirements (e.g., HIPAA)
  • Specimen collection procedures (e.g., urinalysis, sweat patch collection), as applicable
    • Collection of specimens as needed, which includes observed urine collection for legal proceedings
  • Handling of prescriptions and sensitive materials
  • Required documentation and recordkeeping
• Promote a professional, respectful, and trauma-informed environment for clients, staff, and visitors
• Support process consistency and continuous improvement across locations
• Perform additional duties as assigned

Qualifications:

• High School Diploma or equivalent
• Prior supervisory or leadership experience preferred
• Strong interpersonal and conflict resolution skills, including the ability to de-escalate challenging situations
• Strong organizational and time management skills, with the ability to prioritize tasks and demands
• Proficiency with computer systems, including experience entering data into electronic medical records (EMR)
• Excellent verbal and written communication skills
• Provide problem solving skills; while maintaining a high level of customer service by demonstrating professionalism and respectfulness towards others
• Ability to maintain strict confidentiality and handle sensitive information with integrity
• Demonstrated flexibility and adaptability in a fast-paced environment
• Commitment to providing high-quality, person-centered customer service
• Must have a valid driver’s license, and reliable transportation with personal automobile liability insurance coverage at or above the levels mandated by the State of Vermont.
• *Successful completion of a criminal history background check after hire.

Benefits:

• Competitive salary $52,500.00 - $60,000.00 (compensation is typically dependent upon experience)
• Comprehensive Benefit Package 
  • 401(k)         
  • 401(k) matching 
  • Dental insurance 
  • Employee assistance program 
  • Flexible schedule 
  • Flexible spending account 
  • Health insurance 
  • Health savings account 
  • Life insurance 
  • Paid time off 
  • Professional development assistance 
  • Retirement plan 
  • Tuition reimbursement 
  • Vision insurance 
• Career Training and Development
• Collaborative and engaging team meetings with supervision

Our work is guided by our Core Values of Trust, Accountability, Respect, Cultural Competence, Person-Centered Care, and continuous Learning and Growth.

CCN is an Equal Opportunity Employer.