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Front Desk Supervisor

Stratton Mountain

Stratton, Vermont

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JOB DETAILS
SKILLS
Childcare, Communication Skills, Computer Skills, Customer Support/Service, Detail Oriented, Documentation, Fitness, High School Diploma, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Multitasking, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Retail, Time Management, Tuition Fees, Workplace Issues, Writing Skills
LOCATION
Stratton, Vermont
POSTED
30+ days ago
Year Round

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun.  We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES. 

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

  • Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
  • Free or discounted multi-resort dependent season passes
  • Free or discounted IKON pass 
  • Discounted golf & fitness center memberships
  • Employee childcare rates & discounted seasonal programs
  • Retail + F&B discounts
  • Friends & family tickets
  • Onsite medical clinic
  • Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
  • 401(k) plan with company match
  • Discounted tuition plan
  • Paid parental leave
  • Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

The Front Desk Supervisor will oversee, collaborate with and support Front Desk Agents during shifts. This role will call for a strong understanding of Resort offerings and familiarity with the surrounding area, any existing knowledge is a plus. Ideal candidates will be outgoing, empathetic, diplomatic, customer service oriented and experienced, proactive problem solvers, have sharp attention to detail, great multi-taskers, meticulous, computer literate and be excellent partners to team. This is a year-round, benefit eligible role, compensated at $23.00/hour.

ESSENTIAL DUTIES

  • Enforce Front Desk protocols, policies, and hard-blocking procedures
  • Monitor and respond to all guest communications (text, email, phone, in-person) and concierge requests
  • Ensure reservations are prepaid and folios are settled to $0 at checkout
  • Maintain thorough, accurate documentation in reservations and service logs
  • Serve as Manager on Duty in the absence of the Front Desk Manager
  • Anticipate and prevent guest and facility issues
  • Lead timely, professional, and empathetic resolution of guest complaints
  • Support Front Desk Agents during service
  • Issue employee keys
  • Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

  • High School diploma, or equivalent, required
  • Previous Front Desk and Supervisory experience, preferred
  • Working knowledge of Microsoft Office applications (Outlook, Word, Excel, Teams, Access and Power Point).
  • Excellent Written and Verbal Communication Skills
  • Ability to effectively manage multiple tasks and priorities simultaneously in a fast-paced environment

PHYSICAL DEMANDS AND WORKING

This position may be required to work evenings, weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.  

An Equal Opportunity Employer

About the Company

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Stratton Mountain

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