Scope of Position:
The Guest Services Supervisor is responsible for ensuring the operation of the Front Office, Concierge, and
Bell Services, PBX and night audit in an attentive, friendly, efficient and courteous manner, providing all
guests with quality service prior to and throughout their stay, while maximizing room revenue and
occupancy. Maintains an active supervisory role in respects to all front office departments
Position Responsibilities and Qualifications:
Education & Experience:
• High School Diploma or GED certification and equivalent work experience required.
• Certification preferred: Certification as required by franchise.
• Alcohol certification required.
• Minimum 2 years of hotel front desk experience required.
• Previous Supervisory experience in a hotel desired
• Proven financial knowledge and solid computer skills required.
• Valid driver’s license from the applicable state and MVR in good standing.
Physical Demands:
• Long hours sometimes required, including nights and weekends.
• Light work-Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently
or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand for long hours at a time, sometimes for entire shift.
• As MOD, ability to move quickly to various departments on property.
Required Competencies
• Must be able to convey information and ideas clearly, both oral and written.
• Must work well in stressful, high-pressure situations, particular with upset guests or staff members.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and
solving problems as necessary.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and
guests.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or
modify to meet the constraints of a particular need.
• Must be able to prioritize departmental functions to meet due dates and deadlines.
• Must be able to work with and understand financial information and data, and basic arithmetic function.