Front Desk Team Member

Our Front Desk team has an exciting opportunity for you to be on the front lines of our growing company. If you are outgoing, attentive, and enjoy being a part of a dynamic workplace, we would love to have you work with our front desk team.

About us:

Lakeshore Sport & Fitness is Chicago’s #1 destination for sport, fitness, and fun. We are a diverse community of like-minded people who participate in social, instructional, and competitive sporting activities; and who seek to improve and enhance our quality of life through wellness.

As a Front Desk Team Member, you will be responsible for delivering thoughtful customer service to members and guests: 

Responsibilities:

• Greet members, check them in, while anticipating and exceeding their needs.
• Control guest access and uphold club access and security policies.
• Field membership questions, facilitate conversation, and relay member feedback to management.
• Be an expert in our CRM processes and its usage.
• Enter classes or services for members on provider schedules, track equipment rentals, and charge for retail items. 
• Process member agreements or guest waivers via email or CRM.
• Assist management in various administration tasks pertaining to member services.

Qualifications:

• Six months of experience in a customer service environment.
• Competency in Microsoft Suite, especially Outlook and Excel.
• Experience in the sport & fitness industry is a big plus.

What we provide:

• Free club membership if you work at least 2 shifts a week
• One-on-one training to ensure that you have practice with processes and information about policies before you are scheduled for solo shifts.
• A supportive work environment with consistent access to management for questions and feedback.
• 50% off club services (massages, PT sessions, etc.)

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