Front Desk

The primary responsibility of the Front Desk is to provide professional, courteous, and efficient front office support for Willow Dermatology. This position serves as the first point of contact for patients, visitors, and vendors while ensuring a positive patient experience, accurate scheduling, effective communication, and administrative support. The Front Desk supports daily operations by managing patient intake, appointment scheduling, insurance verification, record maintenance, and adherence to company policies, HIPAA regulations, and applicable Arizona healthcare requirements.

Responsibilities:
• Greet patients and answer phones
• Schedule appointments and manage patient registration
• Verify insurance and collect patient payments
• Maintain accurate patient records
• Support check-in/check-out processes
• Perform general administrative duties and maintain a welcoming reception area

Qualifications:
• High school diploma or GED.
• Experience verifying insurance and collecting patient payments preferred.
• Medical office experience preferred.
• Bi-lingual preferred but not required.

Benefits:
• PTO available first day of service
• Medical insurance at 90 days of service