At City Cave Spa, our mission is to give life back to humanity. Our Wellness Advisors are not traditional front desk staff — they are guest experience leaders and sales-driven wellness guides. In this role, you’ll welcome guests, uncover their WHY, and confidently connect them to solutions that support their wellbeing long-term while contributing directly to the growth of the spa.
If you love people, thrive in a goal-oriented environment, and feel energized helping guests say yes to their wellness, this role is for you.
What You’ll Do
Be the warm, polished face of City Cave — ensuring every guest feels cared for from arrival to departure
Uncover each guest’s WHY and guide them to the right next step in their wellness journey
Educate guests on Float Therapy, Infrared Sauna, and Massage, and confidently recommend Intro Packs, Memberships, Rebookings, and Enhancements
Work toward clear performance expectations, including 30%+ conversion rates (40% stretch goal) for packages, memberships, and rebookings, including massage
Support spa growth through consistent follow-up, strong rebooking conversations, and enhancement education in house and via outbound calls.
Invite delighted guests to leave Google reviews, supporting City Cave’s reputation and community presence
Maintain a polished, guest-ready front desk and lounge environment at all times
Contribute to growth initiatives including light social content capture, in-spa promotions, and local events
What We’re Looking For
1+ year experience in a guest-facing role (spa, wellness, fitness, hospitality, or similar)
Comfort with solution-based sales and performance goals (or strong potential to develop this skill)
Confident, warm communication with the ability to build trust quickly
Reliable, professional, detail-oriented, and accountable
Availability to work some morning, evenings and weekends (Friday–Monday required)
shift rotations:.10:00am–4:00pm /4:00pm–9:00pm on weekdays & 9:00am–3:00pm/ 3:00pm–9:00pm weekends
(position is part-time)
Desire to grow with a high-performing, values-driven wellness brand
Comfortable making phone calls to clients and offering enhancements or current packages
What We Offer
Free and discounted Float Therapy, Infrared Sauna, and Massage
A supportive, high-performing team with clear expectations and coaching
The opportunity to be part of a brand redefining modern wellness
About City Cave
City Cave is a premium float therapy and wellness spa offering private infrared sauna, massage therapy, and float experiences. Our services include Floatation Therapy, Infrared Sauna, and a variety of Massage treatments—all designed to help guests restore, rebalance, and reconnect with their well-being.
Numbers & Facts
Location
Fort Worth, TX
Skills
Coachingunmatched
Detail Orientedunmatched
Fitnessunmatched
Follow Throughunmatched
IR (Infrared)unmatched
Massage Therapyunmatched
Salesunmatched
Solution Salesunmatched
Website Conversionunmatched
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