Front Desk Coordinator
Joint Ventures LLC - The Joint Chiropractic
Job Summary
The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth.
The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.
Key Responsibilities
Patient Experience & Front Desk Operations
- Greet all members and patients with a warm, professional, and engaging demeanor
- Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)
- Maintain smooth patient flow to support both new patients and established visits
- Answer phones, schedule appointments, and assist with patient inquiries
- Assist patients with completing required forms and onboarding processes
- Ensure all patient interactions reflect a high level of service and professionalism
Sales & Membership Growth
- Confidently present and sell Wellness Plans, packages, and promotions
- Educate patients on the benefits of chiropractic care and ongoing wellness
- Re-engage inactive members and support retention efforts
- Meet or exceed individual and clinic sales goals
- Accurately apply promotions and ensure compliance with company policies
- Maintain strong product and promotion knowledge at all times
Clinic Operations & Compliance
Perform daily operational tasks including:
Transaction processing and account management
Inventory monitoring and ordering processes
Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)
Ensure clinic cleanliness, organization, and readiness at all times
Follow all company policies, procedures, and compliance standards
Communicate patient concerns, feedback, or incidents to leadership appropriately
Team Collaboration & Culture
- Support clinic and regional goals through teamwork and accountability
- Build and maintain positive, respectful relationships with team members
- Contribute to a positive, high-energy clinic culture aligned with JV standards
- Participate in team meetings, trainings, and development opportunities
- Accept and apply constructive feedback as a tool for growth
Marketing & Community Engagement
- Support local marketing initiatives and clinic growth efforts
- Participate in community outreach and in-clinic promotions when applicable
- Assist with social media or grassroots marketing efforts as directed
Qualifications
- Strong customer service and communication skills
- Sales-driven mindset with confidence in presenting memberships and packages
- Ability to multitask and stay organized in a fast-paced environment
- Professional appearance and demeanor representative of the brand
- Positive attitude with a willingness to learn and grow
- Belief in a wellness lifestyle and preventative care
- Proficiency with basic computer systems and social media platforms
Requirements & Physical Demands
- Availability to work evenings and weekends (Friday-Sunday required)
- High School Diploma or equivalent required; Associate's degree or higher preferred
- 1-2 years of retail sales, customer service, or marketing experience preferred
- Ability to stand and/or sit for extended periods of time
- Ability to lift and carry up to 20-50 pounds as needed
- Ability to operate standard office equipment (computer, scanner, phone system)
Core Values
All Wellness Coordinators are expected to uphold The Joint Chiropractic's core values: Trust, Integrity, Excellence, Respect, and Accountability