Front Desk Worker (The Lounge at the DCRC)

Front Desk Worker (The Lounge at the DCRC)

Salary

$16.00 Hourly

Location

Dublin, OH

Job Type

Part-Time

Job Number

01448

Department

Recreation Services

Division

Seasonal/Part-Time

Opening Date

07/17/2026

Closing Date

7/30/2026 11:59 PM Eastern

FLSA

Non-Exempt

• Description
• Benefits
• Questions

Class Concept

The City of Dublin is seeking highly motivated and detail-oriented individuals to join our Recreation Services Team as a Front Desk Worker in The Lounge at the Dublin Community Recreation Center (DCRC). Under the direction of the Adult Recreation Program Supervisor and Coordinator, Front Desk Workers are responsible for the efficient functioning of desk operations in The Lounge, as well as promoting and supporting adult and senior programs as needed.

Scheduling/Availability

• The scheduling process is very flexible and we offer a variety of shifts including days, evenings and weekends.
• Currently seeking applicants available to work Saturdays and Sundays during the fall months on a substitute basis, with potential opportunities to pick up additional shifts as they are available

Note: This is a part-time/seasonal position that is not eligible for a comprehensive benefits package such as vacation/sick leave, health, vision, or dental insurance. Confirmation of conditional offer is contingent on passage of a pre-employment drug test, background check and receipt of favorable references.

Beyond the Paycheck

• Refer a Friend Bonus Program ($100 per successful employee referral)
• DUBLIN R3 offering incentives such as individual membership to the Dublin Community Recreation Center (DCRC) and employee recognition/appreciation events
• The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member and are valid for two years.
• Support through our Employee Assistance Program (EAP)
• 20% discount on classes and free textbooks at Franklin University
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Career mapping and growth opportunities
• Uniform shirts provided

Examples of Duties

Examples of duties include, but are not limited to:

• Extensive computer use processing and accepting payment for activity passes and programs using Rectrac recreation management software.

• Disperse adult and senior programming information in person and by answering phone calls, routing messages and answering questions appropriately.

• Greet the public entering the Lounge.

• Interact with customers and the public to answer inquiries and resolve issues.

• Maintain a current knowledge of all Adult and Senior programs, activities and events.

• Interpret and enforce City of Dublin Community Recreation Center policies, procedures and rules.

• Attend meetings and trainings as required.

• Actively assist in developing, managing, and maintaining the day-to-day operations of the Lounge.

• Ensure the security of equipment, supplies and materials, including inventory and planning for replacement of supplies in a timely manner.

• Conduct a daily check of the area and equipment for safety, cleanliness and good repair.

• Clean the Lounge area, keeping it free of hazards and debris.

• Anticipate and minimize potential problems with patrons or the environment and respond effectively to problems that occur.

• Apply policies and procedures in responding to issues and concerns.

• Effectively communicate programs or concerns to the Adult Program Team.

• Set the example of Recreation Service's Workplace Mutual Expectations: positive energy, trust your co-workers, be solution-oriented, and hold yourself and others accountable.

• Abide by mandatory reporting policies as described in the staff manual.

Typical Qualifications

Minimum Qualifications

• Must be at least 18 years of age or older.
• At least one (1) year of previous customer service experience.
• Possession of current American Red Cross First Aid/CPR/AED certification, or the ability to obtain certification within 30 days of hire.
• Experience with personal computers.
• Strong communication, organizational and problem-solving skills.
• Maintains composure under pressure, does not become defensive or irritated during stressful situations; is not knocked off balance by the unexpected.
• Ability to follow oral and written directions.
• Ability to work efficiently and courteously with the public and is customer focused; dedicated to meeting the expectations and requirements of internal and external customers.
• Must be willing to work diligently and conscientiously when dealing with work schedules and responsibilities.

Preferred Qualifications

• One (1) year of previous cash handling/financial balancing experience.

Core Competencies

Approachability: Is easy to approach and talk to; spends the extra effort to put others at easy; can be warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is an early knower, getting informal and incomplete information in time to do something about it.

Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Supplemental Information: All positions within this job classification have been designated as Casual in nature and all employees serving in such positions are considered to be Casual Employees. Casual employees serve strictly at the pleasure of the City and their employment may be terminated at any time for any reason, with or without cause.

THE CITY OF DUBLIN IS AN EQUAL OPPORTUNITY EMPLOYER

Drug-Free Workplace

The City of Dublin is a drug-free workplace (AO 2.35) which prohibits the use of controlled substances including marijuana. As permitted by law and in accordance with City Policy, new hires must pass a pre-employment drug test before appointment to any City position. Please note, this position may be subject to additional restrictions pursuant to Administrative Orders 2.38, or as outlined in the posting.

EEO Statement

The City of Dublin is committed to establishing and maintaining an inclusive and equitable community. We work to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We actively celebrate colleagues' differences, support them through their careers with us, and prohibit discrimination and harassment. We strive to ensure equitable access to resources and opportunities that allow individuals and groups to feel safe, respected, motivated, and valued. Creating a culture of equity and belonging helps to ensure we meet the needs of all residents, visitors, and City of Dublin employees.

• Refer a Friend Bonus Program ($100 per successful employee referral)
• Ohio Public Employee Retirement System (OPERS) enrollment and contributions
• Potential Public Student Loan Forgiveness (PSLF) eligibility
• Support through our Employee Assistance Program (EAP)
• Discount on individual membership to the Dublin Community Recreation Center (DCRC)
• The City maintains the cost of team member certifications and training time is paid ($40.00-$100.00 value). All certifications achieved belong to the team member.
• Employee recognition and appreciation initiatives
• Discounted/free employee participation in select City events (Memorial Golf Tournament, Dublin Irish Festival, etc.)
• Uniforms provided
• Career mapping and growth opportunities
• The City of Dublin has partnered with Franklin University to make it easier than ever for you to achieve your education goals. The partnership provides the following educational benefits to ALL City of Dublin employees (full-time, part-time and seasonal employees):
• Tuition Benefit - All City of Dublin employees are eligible to save 20% on tuition for Franklin University associate, bachelors, masters or graduate certificate programs
• Free books - Get your textbooks for free! The Franklin University Bookstore will mail textbooks to registered students beginning 3 weeks prior to the start of courses, so make sure to register early. Some courses include embedded electronic textbooks with fees charged upon registration. These fees will be waived. Please allow up to 4 weeks from the start of your course for this fee to be removed from your account.
• No Tuition Deferment Fee - You may defer tuition payments to the end of the trimester at no charge! You will need to apply for tuition deferment each term through your Franklin student portal.

01

Are you 18 years of age or older?

• Yes
• No

02

Do you have at least one (1) year of previous experience working in customer service?

• Yes
• No

03

How many years of experience do you have in cash handling/financial balancing?

• None
• 0-1 Year
• 1-3 Years
• 3-5 Years
• 5+ Years

Required Question

Employer City of Dublin

Address 5555 Perimeter Drive

Dublin, Ohio, 43017

Phone 614-410-4476

Website https://dublinohiousa.gov/