Communication Skills, Customer Experience, Customer Support/Service, Employee Assistance Plan, Food and Beverage Industry, High School Diploma, Microsoft Office, Organizational Skills, People Management, Procedure Development, Retail, Sales, Shipping/Receiving, Store Closing, Store Opening, Team Lead/Manager, User Interface/Experience (UI/UX)
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Job Type
Full-time
Description
Starting Wage: $20.53/hour
Department: Front End
Reports To: Front End Management
Location: All City Market Locations
Union Position UE Local 203: Non-exempt, Grade 6
Summary
City Market Co-Op is seeking a Front End Team Lead who will assist in leading the Front End team while maintaining a positive customer experience. This position requires strong communication and customer service skills, ideally with prior experience in customer service or retail and/or a drive to learn!
Do you have an interest in local food systems and providing a wide variety of local, organic, and conventional products at a fair price to the community? Want to help shape the future of City Market Co-Op?
If you are interested in working for a community-owned business and playing an active role in our vibrant local food system, then we would love to hear from you!
Day-to-Day Duties
- Direct Front End employees to ensure prompt, friendly, courteous customer service.
- Oversee the opening and/or the closing of the store, and follow established procedures.
- Ensure accurate Front End cash and coin handling, including verifying amounts, daily deposit, and sending/receiving coin orders.
- Perform routine Front End tasks such as processing the daily deposit and opening of the store.
- Maintaining a clean, organized, and professional work area.
- Interacting with and helping customers; duties include answering questions and assisting with member applications.
- Compliance with established City Market procedures and practices regarding operations, sales, safety, and security.
- May be required to perform other related duties as assigned.
Qualifications
- Two years of cash handling/supervisory experience OR three years of customer service experience required.
- High School diploma or GED preferred.
- Proficiency in Microsoft Office Suite preferred.
- Knowledge of natural and conventional foods and the food industry helpful.
Benefits
Store discounts; free fitness classes, award-winning Wellness Program; Employee Assistance Plan; paid volunteer time; affordable & comprehensive medical, dental, vision, life, disability insurances; paid time off; 401k with 6% match; spending accounts & more!
Salary Description
$20.53/hour
C
City Market, Onion River Co-op