Communication Skills, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Establish Priorities, Grocery Stores, High School Diploma, Interpersonal Skills, Lift/Move 25 Pounds, Needs Assessment, Order Picking/Packing, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Retail, Safety Process, Shopping Carts, Team Player, Time Management, User Interface/Experience (UI/UX)
WHY WORK AT BROULIMS?
Where there are holidays, celebrations, or any other kind of social gathering, the common denominator for all of those is food. You get to be a part of an industry that helps people create and celebrate some of the most meaningful events of their lives. What you do at Broulims matters and makes a difference to thousands of people in our communities!
We have been categorized as an essential service, which means job security during difficult times.
Job Title: Courtesy Clerk
Primary Supervisor: Front End Manager
Status: Non-Exempt
Join our team as a Courtesy Clerk at Broulim's! Are you friendly, reliable, and eager to assist customers? Were seeking individuals who take pride in providing exceptional service and ensuring a pleasant shopping experience for our customers. If you enjoy helping others and thrive in a dynamic environment, apply now! Be part of a team dedicated to making a difference in our customers day.
Job Summary: As a Courtesy Clerk, you will be responsible for providing excellent customer service and ensuring a clean and organized store environment. Your role involves assisting customers with bagging groceries, retrieving carts, and maintaining cleanliness in the store. Join us in creating a positive and welcoming atmosphere for our customers to enjoy their shopping experience.
Examples of Duties:
- Greet customers with a friendly smile and offer assistance as needed.
- Bag groceries for customers, ensuring items are packed carefully and efficiently.
- Retrieve shopping carts from the parking lot and return them to the store.
- Assist customers with locating products and answering inquiries about store services.
- Maintain cleanliness in the store, including sweeping floors, wiping down surfaces, and emptying trash bins.
- Assist with stocking shelves and replenishing inventory as needed.
- Assist in maintaining order and safety in the store, including monitoring for spills and hazards.
- Follow company policies and procedures, including those related to customer service and safety.
Knowledge:
- Basic knowledge of grocery store layout and product locations.
- Familiarity with customer service principles and practices.
- Understanding of safety procedures and protocols.
Skills:
- Customer Service: Excellent interpersonal skills for interacting with customers in a courteous and helpful manner.
- Attention to Detail: Ability to ensure accuracy in bagging groceries and maintaining cleanliness in the store.
- Organization: Skill in prioritizing tasks and managing time effectively in a fast-paced environment.
- Physical Stamina: Ability to stand for extended periods and perform physical tasks such as lifting and pushing carts.
Abilities:
- Adaptability: Flexibility to adjust to changing priorities and handle various tasks as needed.
- Teamwork: Collaboration with coworkers to achieve common goals and provide excellent service to customers.
- Problem-Solving: Ability to identify and address customer needs and concerns in a timely and effective manner.
- Positive Attitude: A friendly and positive demeanor that contributes to a welcoming atmosphere for customers.
Minimum Qualifications:
- High school diploma or equivalent.
- Previous experience in a customer service or retail environment is preferred but not required.
- Availability to work flexible hours, including evenings, weekends, and holidays.
- Ability to lift and carry up to 25 pounds and push/pull heavy carts.
- Excellent communication skills and a willingness to assist others.
Join our Team!