Application Programming Interface (API), Authentication, Call Centers, Change Control, Computer Science, Continuous Deployment/Delivery, Continuous Integration, Diversity, Documentation, Identify Issues, Integration Testing, Java, LDAP (Lightweight Directory Access Protocol), Microsoft .NET, Microsoft Active Directory, Python Programming/Scripting Language, REST (Representational State Transfer), SQL (Structured Query Language), SWAGGER OAS, Unit Test, User Interface/Experience (UI/UX), VXML (Voice Markup Language), Voice Response Systems, Web Programming, Workforce Management, XML (EXtensible Markup Language)