FRONT END/LEAD CLERK

Kroger Family of Companies

Happy Valley, OR

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JOB DETAILS

SKILLS

Accounting, Coaching, Communication Skills, Corporate Communications, Customer Service Management, Customer Service Operations, Customer Support/Service, Customer Training, Diversity, Follow Through, Inventory Management, Merchandising, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, People Management, Presentation/Verbal Skills, Process Improvement, Progress Reports, Retail, Retail Management, Training/Teaching, User Interface/Experience (UI/UX), Writing Skills

LOCATION

Happy Valley, OR

POSTED

10 days ago

Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. RESPONSIBILITIES * Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting. * Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting. * Ensure safe, effective and efficient customer service is provided throughout department. * Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements. * Provide training, support and follow up on all aspects of Key Retailing. * Coach and train customer service manager and front end supervisors. * Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner. * Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area. * Follow through on special assignments and perform any and all duties as assigned. * Must be able to perform the essential functions of this position with or without reasonable accommodation. QUALIFICATIONS *Minimum* * Willing to work mornings, afternoons, evenings, or nights as the work demands. * Willing and available to work weekends and holidays as needed (emphasis on Prime Time) * Store retail experience with an emphasis on customer service and frontend operations. * Ability to multi task and handle large workloads. * Effective written and oral communication skills. * Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc. * Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control) * Past work record must exhibit a high level of integrity and dependability. *Desired* * Thorough experience in customer service and all phases of frontend operations.

About the Company

Kroger Family of Companies

INDUSTRY

Other/Not Classified

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