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Skills
Accountingunmatched
Coachingunmatched
Communication Skillsunmatched
Corporate Communicationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Customer Trainingunmatched
Diversityunmatched
Follow Throughunmatched
Inventory Managementunmatched
Merchandisingunmatched
Microsoft Excelunmatched
Microsoft PowerPointunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
People Managementunmatched
Presentation/Verbal Skillsunmatched
Process Improvementunmatched
Progress Reportsunmatched
Retailunmatched
Retail Managementunmatched
Training/Teachingunmatched
User Interface/Experience (UI/UX)unmatched
Writing Skillsunmatched
Description
Provide day-to-day support of all Front End department operations, policies, processes and procedures. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum
Willing to work mornings, afternoons, evenings, or nights as the work demands.
Willing and available to work weekends and holidays as needed (emphasis on Prime Time)
Store retail experience with an emphasis on customer service and front-end operations.
Ability to multi task and handle large workloads.
Effective written and oral communication skills.
Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
Understanding of all key components of department operations (ie. Managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control)
Past work record must exhibit a high level of integrity and dependability.
Desired
Thorough experience in customer service and all phases of front-end operations.
Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
Ensure safe, effective and efficient customer service is provided throughout department.
Provide training, support and follow up on all aspects of Key Retailing.
Coach and train customer service manager and front end supervisors.
Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
Follow through on special assignments and perform any and all duties as assigned.
Must be able to perform the essential functions of this position with or without reasonable accommodation.