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Front End Manager

Aureate Development

Tampa, FL

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JOB DETAILS
SALARY
$55,000–$60,000 Per Year
SKILLS
Accidental Death and Dismemberment (AD&D), Analysis Skills, Cash Management, Coaching, Communication Skills, Corrective Action, Customer Experience, Customer Satisfaction, Customer Support/Service, Food Safety, Housekeeping/Cleaning, Inventory Management, Leadership, Life Insurance, Lift/Move 40 Pounds, Merchandising, Operational Support, Organizational Skills, Performance Management, Performance Reviews, Problem Solving Skills, Regulations, Resolve Customer Issues, Team Lead/Manager, User Interface/Experience (UI/UX), Vision Plan
LOCATION
Tampa, FL
POSTED
1 day ago
Position Summary

The Front End Lead oversees the store's front-of-house operations, including cashiering, customer service, checkout efficiency, cash handling, and janitorial tasks. This role ensures a positive shopping experience by maintaining excellent customer service standards, optimizing staffing and scheduling, ensuring that common areas are clean and sanitary, and overseeing accurate cash handling processes. As a Manager on Duty (MOD), this position plays a uniquely important role in the overall success of the store.

Key Responsibilities
  • Supervise and support front end team members, including scheduling, training, coaching, and performance management.
  • Monitor - and address - team productivity to streamline the customer experience through fast, friendly, and accurate checkouts.
  • Train, coach, and evaluate staff to maintain high performance and customer service standards.
  • Handle customer concerns, complaints, and service recovery professionally and efficiently.
  • Manage the cash handling operations of the store, including making bank deposits and setting up tills.
  • Maintain cleanliness, organization, and merchandising standards in checkout and entrance areas.
  • Resolve operational issues quickly to maintain service levels.
  • Analyze daily and weekly reports to identify opportunities and implement corrective actions.
  • Coordinate with store leadership to support overall store operations and customer satisfaction goals.
  • Serve as Manager-on-Duty (MOD) as needed.
Requirements

Qualifications
  • 5+ years of relevant industry experience, including cash handling/management.
  • Basic computer, POS, and cash management knowledge
  • Strong understanding of store operations, merchandising, inventory management, and labor planning
  • Proven ability to lead teams, coach performance, and build a positive culture
  • Strong problem-solving skills with the ability to make quick, effective decisions
  • Excellent communication and organizational skills
  • Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays
  • Knowledge of food safety regulations preferred
  • High school diploma or equivalent required
Physical Requirements
  • Ability to stand and walk for extended periods of time; bend, and lift up to 40 lbs.
  • Comfortable working in varying temperature environments (coolers, freezers, kitchens)
Benefits
  • Medical, Dental, Vision, Life Insurance/AD&D, Short-Term Disability, and Long-Term Disability coverage available through employee and employer contributions
  • 401(k) and Roth 401(k) retirement plans with company participation (if applicable)
  • Additional voluntary benefits available
Compensation
  • Salary Range: $55,000 - $60,000

About the Company

A

Aureate Development

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