Front End Manager
Company: Jetro Restaurant Depot Location: 1347 James L Hart Parkway, Ypsilanti, MI 48197 Job Type: Full-time Sector: Management
Compensation: $19.89 - $20.56 per hour Quick Apply Now
Position Title: Front End Manager Department: Operations Supervisor Branch Manager FLSA: Exempt Salaried
Position Summary: Ensures that product is properly loaded, rung up, and processed out the door on a timely basis, as well as handling customer problems and issues to develop a spirit of positive customer service.
Essential Functions:
• Supervises, trains, and evaluates cashiers, front-end loaders, checkers, and U-boat retrieval. • Oversees supervisors, cashiers, and loaders. • Monitors loaders to ensure they load all product and check any open boxes to ensure integrity and security of product being entered. • Makes sure loaders are loading and conducting piece counts and calling off to supervisors. • Secures front end by making sure the loader and cashier do not exchange information on counts from the receipt. • Makes sure loaders are loading wagons and assisting customers to the parking lot. • Manages cashiers and loaders to ensure customers are getting out on a timely basis. • Prevents long lines and delayed customer checkouts. • Anticipates busy times of each day, week, or season. • Assures that cashiers are checking big boxes to ensure the integrity of the ring-up. • Ensures Front End Supervisors are checking all wagons at point of exit for proper date, name, on top of receipt, number of receipt, and matches total on yellow paid receipt. • Reviews cashier and loader errors and documents in log for them to sign. • Handles adjustments, returns, over-rings, voids, etc., to maintain a smooth flow of customers. • Keeps logs of items not properly labeled to make sure they are corrected on floor. • Monitors cashiers to ensure they are following through on their job responsibilities concerning loading of goods onto wagons, checking of receipts, and counts, as well as ringingscanning of product. • Assures that customer problems are handled quickly, courteously, and professionally so as not to allow the cashier or loader to have words with the customer. • Assures that the front end has proper staffing and operating equipment to allow quick and accurate checkout, including scanners and registers. • Maintains dialogue with customers to get feedback on items not found and quality of service on the floor. • Maintains a New Item Request log, which is reviewed weekly with the Branch Manager. • Ensures that customers have adequate supply of wagons that are working and roll easy. • Makes sure that employees in front end are properly dressed and wearing their name tags. • Develops weekly schedule for cashiers and loaders, as well as lunches and breaks. • Assigns employees in slow periods to do other work such as return or processing of damages, sweeping, and cleaning of FE and parking lot area. • Trains employees in job responsibilities and safe operating procedures. • Makes recommendations for hiring, firing, and promoting of employees. • Performs other duties as assigned. • Maintains integrity of FE displays and stocking areas. • Ensures all supervisors are completing a minimum of 5 test checks per day they work. • Ensures registers are stocked with the Rate Us Cards flyers, hot sheets, store maps, etc.
Other Responsibilities: Performs other work-related duties as required and assigned.
Education, Experience, and Skills Required:
• Bachelors Degree or High School Diploma of GED with at least 4 years experience in customer service or related field, or any appropriate combination of education and experience. • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. • Ability to effectively present information and respond to questions from managers, clients, and general public. • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume. • Effective oral and written communication skills. • High level of interpersonal skills to handle sensitive situations. • Commitment to company values and strong customer orientation. • Computer Literacy
Work Environment: For the most part, the ambient will be room temperature due to proximity of work-station to the exit doors. Room temperature may change according to the season and the level of activity at the store.