Summary
Front-end support engineers are responsible for communicating and discussing design directions with clients in the early stages of server product development. Later, when the Server PCA or system is delivered to the client, he assists clients with related engineering issues or report problems observed by the front-end team back to HQ (Taiwan) for analysis and resolution by the project team.
Collect feedbacks and opinions from customer engineering teams and regularly travel to headquarters to report on local works and receive product-related training (2-3 times a year).
Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.
Technical support/Communication/Issue Resolution - Prevention - 90% of Job
·Have ability to Server System / High Performance Computing / GPU Server architecture, motherboard design, and component selection.
·Able to provide appropriate Server/HPC design solutions and discussions to clients.
·Have ability to system and board level testing and debugging down to components level.
·Have knowledge to do component swapping, removal to isolate failures and overall deeper FA
·Completes component level trouble shooting (capacitor, resistors, fuse, IC, diode, etc.) and failure analysis
·Conduct innovative use of new analytical tools, equipment, and methodologies.
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