Front of House Associate

Job Summary

Accountable for the overall guest experience and day-to-day execution of front-of-house operations, including customer service, retail presentation, inventory management, cleanliness, organization, and operational readiness. Responsible for maintaining a welcoming, fully stocked, and exceptionally clean bakery while ensuring every guest receives efficient, friendly, and knowledgeable service.

Activities & Responsibilities

Key Responsibilities

• Able to perform all front-of-house stations as business levels dictate.

• Accurately operate the point-of-sale (POS) system and process cash and credit card transactions.

• Greet every guest promptly and provide friendly, professional service throughout their visit.

• Develop and maintain strong product knowledge of all bakery offerings, beverages, and retail products.

• Confidently answer guest questions regarding ingredients, allergens, preparation methods, and product recommendations.

• Accurately package customer orders while maintaining Co-Dough presentation standards.

• Monitor bakery displays throughout the day and keep them clean, organized, fully stocked, and visually appealing.

• Restock beverages, retail merchandise, sauces, packaging, paper goods, and all front-of-house supplies throughout each shift.

• Perform routine inventory counts of retail products, beverages, packaging, and operating supplies.

• Identify low inventory levels, damaged products, or supply shortages and communicate them to management before they impact operations.

• Assist with receiving deliveries, organizing inventory, rotating products using FIFO, and maintaining accurate inventory storage.

• Maintain cleanliness of all customer-facing areas, including counters, display cases, beverage stations, seating areas, doors, windows, and restrooms.

• Complete opening, mid-shift, and closing checklists accurately and independently.

• Anticipate operational needs and proactively complete tasks without waiting for direction.

• Answer phones professionally and accurately communicate bakery policies, hours, and product availability.

• Assist with online, phone, and in-store orders while maintaining speed and accuracy.

• Maintain a sense of urgency while delivering exceptional customer service.

• Work collaboratively with kitchen and production staff to ensure smooth daily operations.

• Follow all food safety, sanitation, and company operating procedures.

• Follow company attendance, appearance, and uniform standards.

• Adapt to changing priorities and assist in other areas of the bakery as business demands.

• Demonstrate professionalism, accountability, and ownership in all responsibilities.

• Perform additional duties as assigned by management.

Tools & Technology

• Point-of-sale (POS) system

• Cash register and payment terminals

• Online ordering platforms

• Inventory tracking systems

• Coffee brewing equipment

• Refrigeration and retail display equipment

• Labeling systems

• Telephones

• Microsoft Office and Google Workspace (basic)

Minimum Qualifications

• Excellent customer service and communication skills.

• Strong organizational skills and attention to detail.

• Ability to multitask while maintaining accuracy in a fast-paced environment.

• Ability to work independently and identify priorities without constant supervision.

• Basic mathematical skills and ability to accurately handle cash transactions.

• Ability to learn POS software and multiple ordering platforms.

• Ability to lift up to 30 pounds.

• Ability to stand and walk for the duration of a shift.

• Ability to maintain a positive, professional demeanor under pressure.

• Ability to work mornings, weekends, holidays, and varying schedules as business requires.

• Previous customer service, hospitality, retail, or food service experience is preferred but not required.

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