Front of House Counselor

COMPENSATION

• $12/hr
• Semi-monthly payment. Direct deposit required.
• We offer Full Time and Part Time

AVAILABILITY: Hourly position. Must be able to work flexible schedule - Camps is open 7 days/week, 5:50am to 8:00pm, weekends and holidays are required, but time off is permitted with 2 weeks advance notice.

Camp Bow Wow Pearland is an independently owned and operated Camp Bow Wow franchise. If you receive an offer for this position, you will be an employee of Steza Operating LLC and not Camp Bow Wow Franchising, Inc.

ABOUT THE JOB: The Front/Back of House Counselor will assist with animal care, data entry, scheduling and confirming appointments / reservations, greeting all pet parents and dogs, maintaining Top Dog logs, selling baths / packages / trainings, administrative task of filing / client information / answering pet parent questions via phone and in person, cleaning, preparing dog meals and providing excellent customer service.

PRIMARY RESPONSABILITIES

• Greeting all pet parents and dogs.
• Checking in and out dogs.
• Front desk administrative duties of data entry, computer maintenance, phone calls, filing and updating client information.
• Scheduling and confirming appointments and reservations.
• Promote and Sell baths, day care and boarding packages and training sessions.
• Manage 2-3 people at one time
• Cleaning throughout front and back areas.
• MAINTAINING A SAFE ENVIRONMENT!
• Provide excellent customer service.
• Be always active and attentive to dogs and pet parents.
• Ensure thorough and proper cleaning of back of camp.
• Not only ensuringcabins/suites are being deep cleaned and spot cleaned correctly, but also performing cleaning of them as needed.
• Every time boarders are out ensuring all cabins/suites are cleaned if any mess and well organized.
• Assisting with new camper interviews.
• Running checking in and out dogs.
• Ensuring BOH checklist is being complete and shift huddles are being done every day
• Ensure quality of performance with all BOH Operations including medications/feeding/food logs/cleanliness, ETC.
• Other duties as determined important to the operations of Camp Bow Wow Pearland, TX by the Franchise Owner