Coaching, Communication Skills, Computer Skills, Contact Management, Customer Support/Service, Dental Insurance, Food Delivery, Interpersonal Skills, Leadership, Maintain Compliance, Meet Sales Quota, Operations, Operations Processes, Order Delivery, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Productivity Management, Profit & Loss, Regulations, Restaurant, Safety Compliance, Scholarship, Staff Motivation, Team Lead/Manager, Team Player
Front of House Director | West Boca | Chick-fil-A
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- Chick-fil-A Careers
- West Boca
- Front of House Director
Front of House Director
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Full-time
$18.00 - 20.00 per hour
A Director is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. Directors main areas of focus are running a shift while completing tasks so that the restaurant runs effectively, and coaching/developing team members. Directors lead by example and set the tone that others will follow.
Position Type:
Our Benefits Include:
- A fun work environment where you can positively influence others
- Flexible scheduling (and closed on Sundays)
- Learning first-hand from an experienced Operator and Restaurant Leaders
- Intentional growth and development to help you reach your professional goals
- Scholarship opportunities
- Competitive pay
Director Responsibilities:
- Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
- Offer immediate and respectful response to Guest''s needs
- Quickly deliver food with order accuracy
- Demonstrate knowledge of the brand and menu items
- Follow Chick-fil-A's operational policies and procedures
- Ensures that the shifts are running smoothly in the front of house
- Complete understanding of key positions in the front of house
- Works with leadership team to ensure appropriate daily and restaurant staffing levels
- Trains new Team Members and follows up to ensure they're equipped for success
- Maintains a positive working relationship and treats all employees with respect while handling coaching conversations and providing them with direction and feedback
- Maximize profitability and productivity
- Motivate staff to achieve sales targets
- Ensure compliance with safety and health regulations
- Prepare promotional displays and materials
- Provide opportunities for staff advancement
- Set the tone for a shift, and act as a role model for our team
- Be a friendly, encouraging team player
- Open and/or close, lead shifts, key holder
- Count drawers and finalize day
- Excellent communication skills, both written and spoken
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Make Emotional Connections with Guests
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Excellent organizational and team working skills
- Effective verbal communication and numerical skills
- Proficient IT skills and enthusiasm
- Problem-solving abilities and resourcefulness
- Ability to set a positive example for the team
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Supplemental pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
Chick-fil-A - West Boca
9536 Glades Rd, Boca Raton, FL, 33428
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This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.
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