Front of House Director

At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service, order accuracy, cleanliness, training, systems, and front-of-house leadership. They do this through developing leaders, improving processes, maintaining Chick-fil-A standards, and creating a strong front-of-house culture. This role is ideal for someone who is organized, relational, self-motivated, and passionate about leading people and creating a remarkable guest experience.

Schedule and Hours:

• Full-Time 
• Monday and Wednesday through Saturday (Off Tuesday and Sunday)

Benefits Included

• Closed on Sundays
• 50% employee meal discount
• 401(k) eligibility for employees over 21 after 1 year
• Paid time off for full-time employees after 1 year
• Subsidized health, dental, and vision insurance for eligible employees
• Paid training
• Access $2,500 in college scholarships per year
• Professional and fun work environment
• Intentional growth and development to help you reach your professional goals

Responsibilities include:

• Lead and oversee daily front-of-house operations with excellence
• Ensure hospitality, speed of service, order accuracy, cleanliness, and guest satisfaction are
• consistently maintained
• Develop, coach, and support front-of-house leaders and team members
• Create and maintain systems for training, positioning, communication, and accountability
• Partner with restaurant leadership to achieve business goals and operational priorities
• Monitor front-of-house performance and look for opportunities to improve results
• Support front counter, drive-thru, dining room, mobile orders recovery, and overall experience
• Ensure Chick-fil-A standards, procedures, and service expectations are followed
• Lead through busy meal periods with urgency, clarity, and composure
• Build a strong front-of-house culture focused on hospitality, excellence, teamwork, and growth
• Uphold Chick-fil-A’s culture, values, standards, policies, and dress code
• Support restaurant operations and other duties as assigned

Qualifications:

Shows Up — Reliable, consistent, professional, and ready to lead the guest experience with excellence.

Hustles — Works with urgency, leads through pressure, helps serve guests quickly and accurately.

Takes Ownership — Takes responsibility for performance: experience, cleanliness, accuracy, development.

Pursues Progress — Improves systems, training, hospitality, speed, accuracy, and operations.

Has Self Discipline — Maintains standards, follows through, manages time, and stays composed.

Lovingly Serves — Positive attitude and cares about guests, supporting the team, and developing leaders.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$20.00 - $26.00 per hour

Benefits

Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance, 401(k) matching, Employee discount, Paid training, Mileage reimbursement

Job Type

Full time

Schedule

Weekend availability, 8 hour shift, Holidays, Day shift, Night shift