Front of House/ Guest experience Team Member

Hospitality + Dining Room Excellence + Guest Care

Urgently hiring morning team members for the school year.

We are currently looking for dependable team members ages 16+ who are available to work year-round.

Working in food service is hard work — take Sundays off! At Chick-fil-A Toledo, you’ll never work another Sunday again.

If you are looking for a healthy, team-oriented, drama-free, and generous environment, this may be the opportunity for you. We are looking for men and women who want to impact the Toledo community through remarkable hospitality and intentional care for others.

The Guest Experience Team focuses on serving dine-in, carry-out, DoorDash, and catering guests while maintaining a welcoming and exceptionally clean environment. Team Members proactively care for guests, create emotional connections, and help ensure every visit feels personal and memorable.

This role is fast-paced and detail-oriented. Team Members must be able to multitask, move quickly, communicate clearly, and maintain accuracy while serving guests with hospitality and care.

ROLE

The Guest Experience Team Member is responsible for creating remarkable guest experiences through hospitality, attentiveness, and dining room excellence.

Availability

• Preferred availability of 20+ hours/week
• Minimum availability of 12 hours/week required

Pay Rate

• Full-Time: $16.00–$17.00/hour
• Part-Time: $11.75–$13.50/hour

Reports to: Team Leader, Supervisor, Director – Guest Experience

WHAT YOU’LL DO

• Welcome and serve guests with genuine hospitality
• Accurately take orders and handle cash transactions
• Make change quickly and accurately at the register
• Support carry-out, catering, DoorDash, and dine-in guests
• Maintain refreshingly clean dining room, restroom, and guest areas
• Proactively care for guest needs and create emotional connections
• Assist guests by delivering meals, refreshing beverages, clearing trays, and maintaining a welcoming environment
• Work together with kitchen and leadership teams to ensure fast and accurate service
• Help create a caring and encouraging environment for guests and team members

BASIC FUNCTIONS

In order to fulfill this role, Team Members are expected to:

• Be an ambassador for our restaurant mission:
• Becoming Toledo’s Most Caring Neighbor

Embody our values:

• We Give // Generosity is normal
• We Grow // Development is expected
• We Serve // Last > First
• We Go // Step out and step up

• Maintain excellence in character and conduct
• Diligently protect team unity and culture
• Create remarkably fast, accurate, and caring guest experiences

IDEAL CANDIDATES ARE

• Positive and hospitable
• Organized and attentive to detail
• Comfortable multitasking in a fast-paced environment
• Calm and focused under pressure
• Reliable and team-oriented
• Passionate about serving others well

BENEFITS

• Flexible scheduling
• Closed Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities
• Employee meal discounts
• Health, dental, and vision insurance options
• Paid time off for eligible team members
• 401(k) matching

REQUIREMENTS

• Must be at least 15 years old upon hire
• Must be eligible to work in the United States
• Must have reliable transportation
• Ability to accurately handle cash and make change
• Strong communication and teamwork skills
• Reading, writing, and basic math skills required
• Ability to work in a fast-paced, high-energy environment
• Ability to multitask and transition quickly between responsibilities
• Ability to stand and move throughout shifts
• Must respond quickly and efficiently to changing guest needs and order flow

SCHEDULE OPTIONS

• Day Shift
• Night Shift
• Weekend Availability Preferred

Location

Chick-fil-A Toledo

Toledo, OH 43606, 43623

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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