Front of House Hospitality Director

• Chick-fil-A Careers
• King George
• Front of House Hospitality Director

Front of House Hospitality Director

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Full-time

High school degree

$55,000.00 - 65,000.00 per year

Restaurant & Operator Summary

At Chick-fil-A, we believe that working here is more than just a job, it's an opportunity to make a difference in our community while developing your leadership skills. This is a unique opportunity to join us in helping grow a business that is less than 3 years old while influencing our customer experience, team culture, and financial results. Our Operator had the opportunity to be developed as a restaurant leader and has the desire to help others pursue Chick-fil-A as their career and achieve their future dreams! Join us and enjoy a fun and supportive workplace with great benefits!

Role Clarity

As the Chick-fil-A Front of House Hospitality Director you will play a critical role in driving operational excellence and delivering a remarkable guest first experience. The vision of our restaurant is to be a cornerstone in our King George community by winning the hearts of all of our customers. The Front of House Hospitality Director is expected to lead from the front, demonstrate Chick-fil-A hospitality in every interaction, and consistently develop people rather than simply manage tasks. The ideal leader understands that the primary responsibility of leadership is to build people who can build the business. We are looking for a results oriented leader that exudes hospitality and loves people!

The Front of House Hospitality Director is responsible for leading the Front of House team in delivering an exceptional, consistent, and genuine hospitality experience to every guest. This leader oversees daily FOH operations, develops team members and leaders, maintains high standards of service and cleanliness, and helps create a culture where guests and team members feel valued. This Director serves as a role model for Chick-fil-A's commitment to second mile service, operational excellence, and servant leadership. Working closely with the Operator and other leaders to achieve restaurant goals related to guest satisfaction, team development, sales, speed of service, food safety, financial stewardship and overall operational performance.

Role Responsibilities

• Direct and work in the daily operations overseeing, supervising, & developing systems and processes
• Lead a team of 40-50 individuals with excellence and positivity; celebrate successes while holding team members accountable for performance results
• Ensure food safety is always the priority by leading the team to execute the details with consistency
• Promote faithful stewardship by managing equipment, inventory, and waste
• Lead the way in building a culture of care in the restaurant through intentional relationships and 2nd mile service
• Partner with other leaders to solve problems, implement solutions, and obtain real results
• Perform off-shift managerial tasks such as team training and development, store projects, and analyzing reports and results
• Ensure Chick-fil-A King George is meeting and exceeding all Chick-fil-A standards
• Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall restaurant vision
• Help cultivate a culture based on care, excellence, teamwork, and servant leadership.
• Promote Chick-fil-A's values through daily actions and leadership.
• Support restaurant marketing, community involvement, and local events when needed.
• Build positive relationships with guests, team members, vendors, and community partners.
• Represent the restaurant professionally both inside and outside the restaurant.

Front of House Operations

• Oversee daily FOH operations to ensure smooth and efficient restaurant execution.
• Coordinate staffing and deployment based on business needs.
• Monitor speed of service, order accuracy, hospitality, and operational efficiency.
• Ensure team members are properly positioned and prepared for peak business periods.
• Partner with kitchen and leadership teams to ensure seamless coordination between FOH and BOH.
• Assist with opening and closing procedures as needed.
• Ensure restaurant equipment, supplies, and guest-facing areas are properly maintained.
• Identify operational bottlenecks and implement improvements.

Expectations

• 2+ years of leadership/management experience in a restaurant (Chick-fil-A experience preferred)
• Demonstrates humility and servant leadership mentality; willing to get your hands dirty
• Minimum 1yr commitment once fully promoted to director position.
• Ability to obtain the knowledge and skills of every position in the operation
• Ability to maintain composure under high pressure and make decisions quickly
• Lead with care showing 2nd mile service to every guest and team member.
• Grow our restaurant by developing team members and other leaders. Consistency is key. Spend 1on1 time and also lead monthly leadership meetings.
• Strong business acumen and understanding of restaurant financials. Analyze restaurant data to improve restaurant performance for labor cost and food cost. Make in the moment shift adjustments to reduce labor or impact guest experience.
• Faithful steward of equipment: protecting, cleaning, and maintaining restaurant equipment.
• Identify problems, communicate them, and figure out the best way to solve them.
• Self-driven: constantly takes initiative and solves problems. Sees the entire business and takes action to address what needs to be improved while taking initiative to drive the business forward.
• Strong decision maker: analyzes how every decision impacts the business.
• Detail oriented and organized to efficiently utilize time.
• Excellent communication and interpersonal skills. Over communicate information and expectations to the team. Making sure to follow up to ensure the team understands.
• Consistently setting and reminding the team of expectations. Determining what expectations are consistently not being followed and what consequences need to be implemented to hold team/leaders accountable.
• Experience in a fast paced, high intensity environment
• Ability to lift and carry up to 50lbs on a regular basis
• Ability to stand for long periods of time

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Holidays

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Paid training
• Employee discount

Chick-fil-A - King George

16423 Commerce Dr, King George, VA 22485, USA

Apply

This job posting is for an opportunity at a Chick-fil-A Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.