Front of House Manager

We are seeking a dedicated and experienced Service Floor Manager & Guest Services Manager to oversee our restaurant FOH operations. The ideal candidate will be responsible for managing daily operations, ensuring high-quality service delivery, and maintaining customer satisfaction. This role requires a strong background in restaurant management and excellent leadership skills to guide a team of service professionals in providing exceptional experiences.

Duties

• Supervise and coordinate the activities of the servers & bar team, ensuring efficient workflow and productivity.
  
• Manage customer interactions, addressing inquiries, concerns, and complaints to enhance customer satisfaction.
  
• Oversee the scheduling of services, including bar schedule, server schedule, & training schedule, and inventory schedule.
  
• Ensure that all dinner and lunch services are performed according to industry standards and company policies.
  
• Maintain accurate records of transactions, including cash handling and invoicing.
  
• Collaborate with teams on private events and catering.
  
• Train and mentor staff on best practices in customer service.
  
• Implement safety protocols to ensure a safe working environment for all employees.
  

Skills

• Proficient in restaurant operations including service and communcation.
  
• Strong understanding of service procedures and hiring processes.
  
• Excellent cash handling skills with attention to detail in financial transactions.
  
• Ability to align team efforts towards achieving goals while maintaining high standards of service quality.
  
• Effective communication skills to transmit information clearly between customers and back of house.
  
• Problem-solving abilities to address issues that arise during service operations efficiently.
  
• Leadership qualities that inspire teamwork and promote a positive work environment.
  

Join our team as a Front of House Manager where you can leverage your expertise in restaurants while leading a passionate team dedicated to providing top-notch service.