Coaching, Communication Skills, Customer Support/Service, Fast Food, Food Safety, Food Services, Interpersonal Skills, Leadership, Mentoring, Onboarding, Organizational Skills, Performance Analysis, Performance Reviews, Resolve Customer Issues, Restaurant, Sanitation, Servant leadership, Team Building, Team Lead/Manager, Time Management
Position Overview
The Front of House Manager is responsible for leading front-of-house operations, including team supervision, guest service standards, shift execution, and team development. This role is ideal for a high-capacity leader who thrives in a fast-paced environment, values people, and is committed to creating a positive culture for team members and guests alike.
Responsibilities
- Oversee all front-of-house operations during assigned shifts
- Train, coach, and mentor team members and team leaders to meet service and hospitality standards
- Ensure a high level of guest satisfaction by maintaining Chick-fil-A’s customer service standards
- Lead shift execution, including scheduling, break management, and labor efficiency
- Handle guest complaints or concerns with professionalism and urgency
- Coordinate with Back of House leadership to ensure smooth flow of operations
- Maintain cleanliness, food safety, and sanitation standards
- Contribute to hiring, onboarding, and performance evaluations as needed
- Create an encouraging and accountable team culture
- Model servant leadership and uphold Chick-fil-A's core values
Qualifications
- 1–2 years of leadership experience in food service or hospitality preferred
- Excellent interpersonal and communication skills
- Natural team builder with a track record of developing others
- Strong time management and organizational skills
- Calm and decisive under pressure
- Must be 21+ and authorized to work in the U.S.
- Willingness to work a flexible full-time schedule, including Saturdays (closed on Sundays)
What We Offer
- Competitive pay
- Closed on Sundays
- Leadership development and mentorship
- Opportunities for advancement within the restaurant
- Free meals
- Positive, family-like work environment
- Uniforms provided
- Paid time off (available after eligibility requirements are met)
Chick-fil-A is one of the largest American fast food restaurant chains and the largest specializing in chicken sandwiches. The company is headquartered in College Park, Georgia. Chick-fil-A operates 2,836 restaurants, primarily in the United States.
Salary
$45760.00 - $62920.00 per yearBenefits
Bonus pay, Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, Employee discount, Paid trainingJob Type
Full timeSchedule
10 hour shift, 8 hour shift