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Front of House Manager- Coastal Orange Beach

Coastal Orange Beach

Orange Beach, AL

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JOB DETAILS
SKILLS
Administrative Skills, Coaching, Communication Skills, Conflict Resolution, Detail Oriented, Interaction Flow Diagram, Interpersonal Skills, Leadership, Lift/Move 35 Pounds, Onboarding, Problem Solving Skills, Profit & Loss, Resolve Customer Issues, Restaurant, Safety Process, Sanitation, Team Lead/Manager
LOCATION
Orange Beach, AL
POSTED
5 days ago
Position Summary
The Front-of-the-House Manager is responsible for leading all front-of-house operations during high-volume service while ensuring an exceptional guest experience, strong team performance, and alignment with company profitability and service standards.    This role requires a hands-on leader who thrives in fast-paced, high-energy environments, can make real-time decisions under pressure, and leads from the floor to drive both guest satisfaction and team accountability.Key Responsibilities
  • Lead and actively manage all front-of-house operations during service, ensuring smooth execution and exceptional guest experiences
  • Maintain a strong floor presence, continuously observing service flow, guest interactions, and team performance
  • Handle guest concerns and conflict resolution, including high-pressure and alcohol-related situations, with professionalism and sound judgment
  • Create and manage front-of-house schedules based on business needs and labor goals
  • Ensure all team members follow company policies, service standards, and safety/sanitation procedures
  • Coach, develop, and hold team members accountable for performance and behavior
  • Partner with the General Manager on recruiting, hiring, and onboarding front-of-house staff
  • Complete daily administrative tasks, reporting, and operational follow-up
  • Identify operational challenges and take initiative to resolve issues quickly and effectively
Core Skills & Competencies
  • Strong leadership and team management skills
  • Ability to remain calm, focused, and effective in high-pressure situations
  • Excellent communication and interpersonal skills with both guests and staff
  • Strong decision-making and problem-solving abilities and ability to handle guest complaints and conflict independently
  • High level of organization and attention to detail
  • Commitment to maintaining a clean, professional, and high-energy work environment
  • Ability to work nights, weekends, and holidays as required
Required Experience
  • 3–5 years of experience as a Front-of-the-House Manager in a full-service restaurant
  • Proven experience working in an extremely high-volume environment
  • Experience directly supervising and leading front-of-house teams
  • ServeSafe Manager Certification (or ability to obtain)
  • Intermediate computer and scheduling system knowledge

Work Environment & Physical Requirements
  • Ability to stand and walk for extended periods of time
  • Ability to lift and carry up to 35 pounds regularly and up to 50 pounds occasionally
  • Ability to bend, stoop, and move throughout the restaurant as needed
What Success Looks Like in This Role
  • Successfully leads shifts in a high-volume restaurant environment
  • Manages and directs 30+ front-of-house team members per shift
  • Maintains strong guest satisfaction by resolving issues quickly and professionally
  • Balances service standards, labor efficiency, and operational flow during peak business hours
  • Demonstrates the ability to make independent decisions under pressure without constant oversight
  • Builds and maintains a high-performing, accountable team culture

Salary- Starting at $60,000 + Quarterly Bonus

About the Company

C

Coastal Orange Beach

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