Front of House Manager

A Front of House Manager is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. They are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence. A Front of House Manager’s two main areas of focus are overseeing the completion of daily and weekly tasks so that the restaurant runs effectively, and coaching/developing team members. Front of House Managers lead by example first and set the tone that others will follow.

Front of House Manager Responsibilities:

·       Lead/oversee daily operations of assigned shift

·       Troubleshoot staffing for the shift. 

·       Hold team accountable to the handbook and culture standards. 

·       Document policy violations 

·       Own conversations/meeting with team members and leaders 

·       Oversees taste, speed of service, order accuracy for the daypart. 

·       Maintain proper money handling procedures. 

·       Ensure a balanced safe before leaving, investigate any variance in the drawers or safe. 

Qualifications and Requirements:

• Ability to work in a team environment with shared ownership and responsibility
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
• The ability to speak Spanish or another language in addition to English is not required but is preferred.

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Chick-fil-A Lindle Road is an EEO employer.

Working at a Chick-fil-A® restaurant is more than a fast food job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who want to invest in the future of their Team Members and give back to their communities.

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