Front of House Manager
Pittsburgh, PA
Compensation: Competitive salary
Perks: Health insurance, meal discounts, paid time off, leadership training
About Us:
At Palm Palm, we’re all about bold flavors, vibrant energy, and exceptional hospitality. Our small plates concept thrives on speed, teamwork, and creating unforgettable dining experiences. If you love a fast-paced, guest-focused environment and enjoy leading from the floor, we want to meet you.
Position Summary:
The Front of House Manager is a key part of our leadership team, responsible for creating a seamless guest experience and supporting the day-to-day operations of the dining room and bar. You’ll coach and lead the FOH staff, handle real-time problem-solving, and help maintain the high standards that make our restaurant stand out.
What You’ll Do:
- Oversee daily FOH operations, ensuring top-notch service during high-volume shifts
- Lead, train, and schedule hosts, servers, bartenders, and support staff
- Manage floor presence and act as a service leader during peak hours
- Resolve guest concerns with professionalism and urgency
- Maintain a clean, organized, and hospitable environment
- Work closely with the General Manager and Kitchen Manager for smooth shift coordination
- Assist with hiring, onboarding, and ongoing staff development
- Ensure compliance with health and safety regulations
- Monitor FOH inventory (supplies, service tools, bar stock, etc.)
- Track guest feedback and contribute ideas for service improvements
What We’re Looking For:
- 2+ years of FOH management or supervisory experience in a high-volume restaurant
- Exceptional communication and leadership skills
- A hands-on, floor-focused leadership style
- Strong organizational and time management abilities
- Comfortable working in a fast-paced, high-energy environment
- Proficiency in POS systems and basic restaurant reporting
- Passion for hospitality and team building
Bonus Points If You Have:
- Experience with small plates or shared dining concepts
- Bar management or wine knowledge
- Bilingual (English/Spanish) a plus
To Apply:
Send us your resume and a quick note about why you thrive in fast-paced restaurant settings. We’re excited to meet leaders who love people, food, and service as much as we do.