Front of House Shift Leader

Chick-fil-A

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Who We Are

At Serve Give Joy LLC, dba, Chick-fil-A in Manteca, California, we believe that everyone can impact others for good. Our goal is to create an environment that inspires, challenges, and supports each person in reaching their highest level of potential, both personally and professionally. Guided by our Purpose-to honor God in everything we do, develop servant leaders, pursue excellence and grow, so that our community is transformed-we strive to make a lasting impact that goes far beyond the walls of our restaurants.

Our Vision, "Courageous Care. Moments Igniting Movements.", reminds us that small, intentional acts of care can spark extraordinary transformation. We believe in courageously leading with compassion, creating meaningful moments that ripple through our teams, our customers, and broader community. We are anchored in our Core Values, which define how we serve, lead, and treat one another:

• Ownership - We take accountability for our actions and results.
• Generosity - We recognize that everything we have is a gift, entrusted to us to serve others.
• Consistency - We lead with integrity, honesty, loyalty, and respect - no matter the circumstance.
• Care - We are committed to building an encouraging, supportive, and inclusive environment where everyone belongs.
• Joy - We choose positivity, laughter, and hospitality in every interaction, making each day brighter for those we serve.

At Chick-fil-A Manteca, we don't just create jobs, we build careers and develop servant leaders who make a difference. If you are looking to grow in excellence, lead with purpose, and be part of something that intentionally impacts lives, you belong here.

Front of House Shift Leader

A Front of House Team Lead at Chick-fil-A holds a central role in orchestrating and enhancing the customer service experience. They are responsible for managing the front counter, dining room, and Drive-Thru. Since their focus is coordinating with the team, they oversee order processing, ensure the cleanliness and organization of the Front of House, and foster a positive atmosphere for guests. Through effective leadership and guidance, the Front of House Team Lead plays a key role in upholding Chick-fil-A's renowned commitment to excellence in customer service while maintaining a welcoming environment for both guests and the team!

Our Benefits Include:

• Competitive Pay
• Simple IRA - up to 3% match
• PTO - 5 days and Birthday Paid Off
• Scholarship Opportunities - $500-$25,000
• Flexible Scheduling
• Mental Health Support - Chaplain Care
• Meal Benefits - Every Shift
• Catering Discounts - 10% off
• Referral Programs
• Sponsored Events - Team Member, Family, and Volunteer
• Education Discounts
• Medical/Dental Vision Benefits contribution up to $300/month
• Higher-Level Leadership Development - Personal and Professional

Team Leader Responsibilities:

• Talent/Leadership: Provide leadership and supervision to Front of House staff, ensuring a cohesive and efficient working environment.
• Delegate tasks effectively and coordinate workflow to meet operational demands.
• Evaluate the performance of the team, providing constructive feedback and recognizing achievements.
• Address any performance issues and work on improvement plans when necessary.
• Identify and nurture leadership potential within the team.
• Foster a culture of continuous learning and professional growth.
• Maintain open and effective communication channels with other team leads.
• Relay important information from management and ensure Team Members are informed about any changes or updates.
• Collaborate with leadership to optimize inventory levels and reduce waste.
• Implement effective solutions to maintain operational efficiency.
• Enforce safety and sanitation standards, ensuring all Team Members adhere to proper protocols.
• Uphold Chick-fil-A's high standards for food quality and presentation.
• Conduct quality checks to ensure consistency in menu items.
• Collaborate with the Back of House (BOH) Team Leads to ensure seamless communication and coordination between kitchen and service areas.

Customer Experience:

• Oversee front-line staff to ensure exceptional guest service.
• Address and resolve guest inquiries or concerns promptly.
• Collaborate with kitchen staff for timely order fulfillment.
• Maintain a clean, organized, and inviting dining area.
• Emphasize Chick-fil-A's guest service standards and values.
• Act as a point of contact for guest feedback.
• Implement improvements based on guest input.
• Encourage staff to upsell and promote menu items.
• Coordinate with back-of-house staff to optimize workflow.
• Resolve issues related to guest service or operational challenges.
• Manage front-of-house operations during shifts.

Sales & Brand Growth:

• Adherence to Chick-fil-A's brand standards ensures a consistent and recognizable experience for guests, contributing to brand trust and growth.
• Streamlining front-of-house operations leads to increased efficiency, potentially allowing for quicker service and higher guest turnover, positively impacting sales.

Financial Stewardship:

• Implement effective inventory management practices to minimize waste, control costs, and ensure optimal stock levels, aligning with financial objectives.
• Minimize food and resource wastage by implementing strategies to reduce spoilage and manage inventory effectively.
• Ensure proper maintenance of equipment to prevent costly repairs or replacements, promoting long-term financial sustainability.
• Identify opportunities for process improvement that can lead to cost savings without compromising the quality of products or services.
• Collaborate with management to understand financial goals and contribute insights on how Front of House operations can support those objectives.

Desired Skills and Experience:

• Strong leadership skills with a deep understanding of Chick-fil-A's food preparation techniques and quality standards.
• Previous experience in a leadership role within a quick-service environment.
• Clear and effective communication, both with Front of House staff and other Team Leads.
• Strong problem-solving skills to address challenges and make quick, effective decisions.
• Efficient time management skills to oversee Front of House operations during peak hours.
• Commitment to enforcing safety and sanitation standards.
• Attention to detail to ensure the consistent quality and presentation of food items.
• Alignment with Chick-fil-A's values and commitment to maintaining high standards.
• Capability to empower and motivate others.

Additional Qualifications:

• Able to work 30+ hours a week and various shifts per week.
• Have reliable transportation.
• Be authorized to work in the United States.
• Must be able to lift up to 50 pounds and stand for up to 8 hours.
• A hunger to learn quickly and grow.
• Weekend availability.
• Day shift.
• Night shift.

Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator's restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.