# Chick-fil-A Careers and Jobs ## Parsippany - Front of House Shift Leader Share | Apply ### Job Details Type: Full-time and Part-time Pay: $17.50 - $19.50 per hour ### About the Role A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servants heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leaders two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. ### Our Benefits Include A fun work environment where you can positively influence others Flexible scheduling (and closed on Sundays) Learning first-hand from an experienced Operator and Restaurant Leaders Intentional growth and development to help you reach your professional goals Future Health Insurance Benefits Scholarship opportunities Competitive pay Employee discount Flexible schedule Paid training Additional benefits available ### Shift Leader Responsibilities Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant Offer immediate and respectful response to Guests needs Assist in training of new hires, set the tone for a shift, and act as a role model for our team Be a friendly, encouraging team player Vigilant attention to the organization and appearance of the Front of House Open and/or close, lead shifts, key holder Lead shift of 20+ team members at a time Count drawers and finalize day ### Qualifications and Requirements Smile Create and Maintain Eye Contact Speak Enthusiastically Make Emotional Connections with Guests Reliable transportation Ability to work in a fast-paced environment Strong people skills with a desire to serve Team Members Strong commitment to superior customer service Ability to manage Team Member behavioral and performance issues Ability to work in a team environment with shared ownership and responsibility Preferred Experience: Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred. ### Desired Qualifications Experience in Restaurant Leadership Role or Equivalent Available to work a minimum of 2 evenings per week and 2 Saturdays a month Strong analytical and problem solving skills Experience in operations within customer service industry Bilingual proficiency in English and Spanish Drive-Thru Experience ### Core Characteristics Servant Leadership: Places others before self, creates opportunity for other people to achieve success, assumes responsibility and does not shift blame to others, empathizes with members of the team to lead from a place of trust. Organization: Strong communication/verbal skills, ability to have situational awareness to organize and reallocate priorities as needed, strong attention to detail within the restaurant. Growth Minded: Actively works to develop Shift Leader team, and ensure leadership is growing future leaders, has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence, constantly seeking improvement in experience and efficiency to grow sales of the restaurant, clearly communicates vision to the team so it is both heard and comprehended, communicates with language that demonstrates positivity, clarity and empowerment to the team. ### Shift Information 10 hour shift 8 hour shift Day shift Night shift Weekly day range: Monday to Friday Saturday: Required ### Location Chick-fil-A - Parsippany 1180 US-46, Parsippany-Troy Hills, NJ, 07054 --- ApplyThis job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operators restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.