Front of House Shift Leader

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Shift Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow. 

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Future Health Insurance Benefits
• Scholarship opportunities
• Competitive pay
• Employee discount
• Flexible schedule
• Paid training
• Additional benefits available

Shift Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Vigilant attention to the organization and appearance of the Front of House
• Open and/or close, lead shifts, key holder
• Lead shift of 20+ team members at a time
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Desired Qualifications:

• Experience in Restaurant Leadership Role or Equivalent
• Available to work a minimum of 2 evenings per week and 2 Saturdays a month
• Strong analytical and problem solving skills
• Experience in operations within customer service industry
• Bilingual proficiency in English and Spanish
• Drive-Thru Experience
• This person must be skilled in time management.
• This person must be self-directed and highly organized.
• This person must be able to delegate
• This person must be punctual and detail oriented

Core Characteristics:

• Servant Leadership
• Places others before self
• Creates opportunity for other people to achieve success
• Assumes responsibility and does not shift blame to others
• Empathizes with members of the team to lead from a place of trust
• Organization
• Strong communication/verbal skills
• Ability to have situational awareness to organize and reallocate priorities as needed
• Strong attention to detail within the restaurant
• Growth Minded
• Actively works to develop Shift Leader team, and ensure leadership is growing future leaders
• Has an entrepreneurial mindset that seeks to constantly improve and achieve new levels of excellence
• Constantly seeking improvement in experience and efficiency to grow sales of the restaurant
• Clearly communicates vision to the team so it is both heard and comprehended
• Communicates with language that demonstrates positivity, clarity and empowerment to the team

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Saturday, Required

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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