Front of House Supervisor

Key Responsibilities

Team Leadership & Supervision

• Supervise, support, and motivate front-of-house staff including cashiers, servers, and bartenders
• Assigns stations, and duties to ensure efficient service flow
• Monitors staff performance and provide coaching, feedback, and training
• Trains and schedules team members
• Handle employee concerns and escalate issues when necessary
• Performers duties of cashier, server, and bartender as needed

Guest Experience

• Ensure all guests receive friendly, prompt, and attentive service
• Resolve customer complaints quickly and professionally
• Maintain a welcoming, family-oriented environment
• Ensures staffing meets guest flow requirements

Operations Management

• Oversees opening and closing procedures
• Ensure cleanliness and organization of dining areas, bar, pool area and service stations
• Monitor wait times and table turnover to maximize efficiency
• Coordinate with kitchen staff to ensure timely and accurate order delivery

Cash Handling & Compliance

• Supervise cashiers and oversee cash handling procedures
• Ensure accuracy in transactions, register balancing, and end-of-shift reports
• Enforce responsible alcohol service standards for bartenders
• Ensure compliance with health, safety, and sanitation regulations

Inventory & Supplies

• Monitor front-of-house supplies including the bar (menus, utensils, beverages, etc.)
• Performs inventory, inventory control and ordering for front-of-house

Qualifications

• Previous experience in a restaurant or hospitality leadership role preferred
• Strong leadership and communication skills
• Ability to multitask in a fast-paced environment
• Strong POS system and computer skills
• Able to work a flexible schedule
• Excellent customer service and problem-solving abilities
• Strong business math and cash handling skills
• Availability to work evenings, weekends, and holidays

What We Offer

• Competitive pay
• Complete benefits program including medical, dental and vision insurance
• 401(k) plan with company match
• Excellent PTO plan and 9 paid holidays
• Opportunities for growth and advancement
• Supportive, team-oriented work environment