FRONT OF HOUSE SUPERVISOR

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

As part of our team, full and part time employees will enjoy the following benefits and perks:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

• Competitive Medical, Dental, Prescription Plans
• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission.

SUMMARY

The front of the house Supervisor is responsible for providing a quality food and beverage experience for the guests, which shall exceed guest's expectations in both guest services and food and beverage presentations. This is achieved by providing excellent communication skills with guests and team members. The front of the house supervisor must exceed expectations by creating a pleasant, positive, professional, expeditious, clean and fun environment. The front of the house Supervisor is responsible for assisting in reaching business goals, increasing annual sales, building guest counts, achieving profit and loss margins, supporting, and leading Food & Beverage team members.

ESSENTIAL JOB FUNCTIONS

• Be humble and respectful with your fellow team members, praise, coach, mentor and lead by example.
• Supervise all personnel on shift.
• Assist in guiding, scheduling, training and developing the technical and personal skills of the entire staff.
• Complete all Human Resources forms and processes regarding disciplinary actions, time off requests, terminations, employment policies and procedures and handling employee situations that may arise in a timely and professional manner
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of the dining areas. Ensuring all safety policies, procedures and health standards set by OSHA and Health Dept. are carried out at all times
• Ensure daily routine and operation of the shift run smoothly
• Ensure all food and beverage products are prepared and served in a timely and professional manner
• Assist in the maintenance of building and equipment so that all are safe and in excellent condition
• Assist and provide staff members with proper tools to ensure guest receive the highest quality of service, consistently exceeding guest expectations
• Investigate and resolve complaints concerning Food and Beverage quality and service
• Perform as a hands-on supervisor; working closely with all team members, in order to ensure shift coverage, proper food handling and guests requests
• Oversee operation of Food and Beverage areas to maximize profitability through inventory, waste accountability and employee and guest retention
• Assist the Managers with the hiring, training, and scheduling of team members
• Travel may be required for the needs of the business or for further training regarding the department or the business
• Supervise portion control and quantities of preparation to minimize waste
• Work toward goals of the business and department through directing of staff, and departmental functions
• Willingness to cross-train and provide support in related areas of operations
• Other duties as assigned by management

OTHER NECESSARY SKILLS AND ABILITIES

• Must possess the ability to evaluate the changing needs of the business and/or department and to respond accordingly
• Must have the ability to provide excellent guest services and have excellent communication skills both verbal and written.
• Must be a positive role model and team player with a positive, professional attitude
• Must be highly organized and have the ability to multiple task
• Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time
• Must possess the ability to work with various personalities while maintaining impartiality
• Must respond to supervisory guidance and assignments and accept constructive criticisms in order to develop and learn new, updated information
• Must possess the ability to understand needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
• Must possess a working knowledge of Microsoft Office applications; Word, Excel, Outlook, ADP, purchasing program
• Must be able to review, interpret and analyze business reports, budget statements and other professional documents
• Must be able to accurately inventory Food and Beverage Products.
• Required to be available for all shifts including days, evenings, weekends, holidays and to assist in all needed areas during peak hours and during a rush situation

EDUCATION / EXPERIENCE

Must be at least 21 years of age with a High School Diploma or GED. Must possess two or more years of Food and Beverage experience; One or more in a supervisory role. Must be willing to learn and grow in business. Must be knowledgeable with Michigan Liquor Control Commission Laws. Must be Serv Safe Certified or become certified within the first year of employment.

SUPERVISORY RESPONSIBILITIES

• Assist in planning and organizing all departmental functions
• Completion of scheduled shift reports and other shift details as required by management
• Assist in creating and administering a mentoring program within the department to ensure that other staff members are trained and ready to move to the next level
• Must have the ability to communicate with team and guests
• Help to oversee departmental training procedures and evaluate effectiveness of the training program
• ADP and employee records information such as absent reports and time off requests and disciplinary and corrective action records
• Maintain in-depth knowledge of all departmental operations
• Maintain open lines of communication with other departments and within the department itself
• Maintaining safety and security in the department including all emergency responses and reports
• Monitor department expenditures
• Perform interviews for new hires as well as promotions and transfers
• Perform employee disciplinary actions and corrections including hiring and terminating employees
• Reinforcement of policies and procedures
• Delegate tasks appropriately to achieve maximum results.

EQUIPMENT TO BE USED

Computer, multi-line phone system, POS, Printer/Copier/Scanner, and standard restaurant appliances and equipment

TYPICAL PHYSICAL DEMANDS

May be required to lift no more than 100 lbs. and be able to stand and/or walk for entire shift

May also be required to reach, bend, stretch, kneel, crawl, lift and carry

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused, positive and professional

Must be able to deal with difficult people without losing perspective

Must be able to work productively under strict time restraints with variable deadlines

WORKING CONDITIONS

Must be able and willing to work in a crowded, loud, smoking environment

Must be able to handle being under constant surveillance

May be required to work in a confined space

Must practice all safety policies, procedures and standards as set by OSHA, Health Department and Food and Beverage Department

COMMENTS

Native American and Tribal Preference will apply

Must be able to pass a background investigation and a drug and alcohol screening as a condition of employment

Must be able to work flexible hours and to take on additional responsibilities when asked

Must adhere to company policies regarding strict confidentiality

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.

Shift may vary