Front of House Team Leader - Metro North Crossing

Chick-fil-A 169 & Barry Road 300 NW Barry Rd, Kansas City, MO 64118, USA

Chick-fil-A 169 & Barry Road is growing in the Northland! 

Front of House Team Leader - Ensuring high standards of hospitality and guest experience.

Every single person on the Chick-fil-A team has a special role to play in powering the business. A people-first company, we are dedicated to creating a positive workplace, and there’s no doubt our secret ingredient at Chick-fil-A is our Team Members.

To support our amazing team, we are seeking a dynamic and experienced Team Leader of Front of House. This person will be responsible for assisting the Director Team in overseeing the day-to-day operations of the restaurant and ensuring that our high standards of quality, service, and cleanliness are met.

Qualifications

Skills & Competencies

• Proven experience in a supervisory role in a high-volume environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational capabilities.
• Ability to work well under pressure and meet tight deadlines.
• Must be able to stand for long periods and lift up to 50 pounds.
• Must be available to work Saturdays and major holidays.

Personal Attributes

• Embody our core values to be a LIGHT: Love, Integrity, Growth, Honor, and Tenacity.
• Strategic, forward-thinking, and able to balance short-term operational needs with long-term goals.
• High level of emotional intelligence with the ability to relate to employees at all levels of the organization.
• Adaptable and resilient, with the ability to thrive in a fast-paced and changing environment.
• Passionate about creating an engaging and empowering workplace culture.

Responsibilities

• Providing exceptional guest service and ensuring that guests have a positive dining experience
• Monitoring food quality and safety standards to ensure compliance with Chick-fil-A policies and procedures.
• Coach and mentor team members for improved work performance
• Training and developing team members to maximize their potential and performance.
• Handling guest complaints and resolving issues in a timely and professional manner.
• Assisting with labor management to ensure proper staffing levels and labor cost controls.
• Collaborating with other leaders to problem-solve day-to-day issues that arise and to minimize hindrances the team may display during their day
• Fosters a culture of caring.
• Upholding Chick-fil-A’s values and culture by leading by example and demonstrating integrity, respect, and excellence in all aspects of the job.
• Assists with the in-restaurant operation as needed.
• Other duties as assigned 

Benefits include:

• Health insurance beginning within 60 days
• Sundays off
• A complimentary meal every shift
• Employer-sponsored food safety courses
• Vacation time accruing beginning from date of hire
• 401k Program beginning after one year of employment
• Scholarship opportunities

Core Values

To be a LIGHT: Love, Integrity, Growth, Honor (Truett’s legacy), Tenacity

Love

We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated.

Integrity

We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging.

Growth

We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities.

Honor (Truett’s legacy)

We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long-term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun.

Tenacity

We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$16.00 - $19.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, Referral program, Employee discount, Paid training

Job Type

Full time, Part time

Schedule

8 hour shift, Weekend availability, Holidays, Day shift, Night shift