Front of House Team Member

At Flock & Fresh, taking care isn t optionalit s our responsibility. To our food. To our people. To every guest.

We believe great food reflects care - prepared with attention, consistency, and pride, even when it s busy.

As a Front of House Team Member, you play an essential role in creating a guest experience that reflects our standards. You are responsible for preparing and serving menu items accurately, supporting smooth restaurant operations, and ensuring every guest interaction reflects care, professionalism, and respect.

This is a hands-on role that requires focus, accountability, and follow-through. Front of House Team Members help ensure every guest feels welcomed, supported, and confident in the quality and consistency of their experience.

This is an hourly role. Compensation is based on experience, reliability, and consistency in executing responsibilities.

What You ll Do

• Preparing and assembling menu items according to established procedures and quality standards
• Greeting guests and providing a welcoming, respectful, and consistent experience
• Accurately taking guest orders and processing payments using the point-of-sale system
• Protecting food quality, accuracy, and presentation during service
• Maintaining clean, organized, and guest-ready dining and service areas
• Supporting opening and closing procedures as scheduled
• Communicating clearly with Shift Managers and team members to support smooth operations
• Monitoring the guest experience and communicating concerns or issues promptly to leadership
• Supporting cleanliness, organization, and proper care of the restaurant and equipment
• Following all food safety, sanitation, and operational standards consistently
• Working with urgency while protecting accuracy, quality, and guest experience
• Showing up on time, prepared, and ready to contribute to the team

Culture & Brand Responsibility

Front of House Team Members are expected to actively protect the guest experience and standards of Flock & Fresh through how they serve guests and support the team.

This includes:

• Treating each guest interaction as a reflection of care and credibility
• Providing consistent, respectful, and professional service
• Maintaining a clean, organized, and welcoming environment
• Taking ownership of your role and responsibilities
• Supporting your team with respect, accountability, and professionalism
• Ensuring care shows up in your actions, attention to detail, and follow-through

How you serve guests directly shapes how the brand is experienced and remembered.

What We Look For

• Demonstrated reliability and accountability in a team-based environment
• Ability to communicate clearly and respectfully with guests and team members
• Ability to work efficiently in a fast-paced restaurant environment
• Willingness to follow established systems, standards, and procedures
• Strong work ethic and pride in providing quality service
• Positive attitude and willingness to support the team
• Personal accountability and dependability
• Alignment with Flock & Fresh values, including protecting guest experience and brand standards
• Willingness to work varied schedules, including mornings, evenings, weekends, and holidays

Qualifications

• Food Handler certification required prior to beginning in-restaurant work
• Previous restaurant or customer service experience preferred, but not required
• At least 16 years of age

Schedule & Environment

Team Members are responsible for following established food safety procedures and protecting food quality and guest experience at all times.

This role requires working in environments where food products, allergens, cleaning chemicals, and temperature variations are present. The role also requires the ability to stand and move for extended periods and to lift and carry items weighing up to 40 pounds with assistance when available.

Flock & Fresh prepares food in a shared restaurant environment using raw ingredients and common allergens, including wheat, dairy, eggs, soy, sesame, and other allergens. While strict food safety procedures are followed, cross-contact may occur due to shared equipment, preparation areas, and handling processes.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions in accordance with applicable law.

Why Flock & Fresh

We exist to leave people better through how we prepare food and how we treat one another.

Front of House Team Members play an essential role in creating a consistent, welcoming, and dependable experience for every guest. Every interaction helps build trust in our brand and reflects the standards we uphold.

Flock & Fresh is committed to creating an environment where people feel respected, supported, and proud of the work they do.

Equal Opportunity Employer

Flock & Fresh is committed to creating an inclusive environment for all team members. Employment decisions are based on qualifications, merit, and business needs. We are committed to providing equal opportunity in all aspects of employment.

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