At Chick-fil-A, the Team Member role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Team Members gain life experience that goes far beyond serving a great product in a friendly environment. Team Members are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.
Position Type:
Our Benefits Include:
To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.
Deliver Remarkable Hospitality
95%+ positive guest survey scores on friendliness and courtesy.
Greet guests within 5 seconds and maintain high relational energy throughout interactions.
Ensure Fast and Accurate Service
Achieve drive-thru and front counter service goals (e.g., under 5 minutes total time).
Maintain 100% order accuracy during assigned shifts.
Uphold Clean and Inviting Guest Areas
Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.
Successfully execute table touchpoints and guest recovery moments when needed.
Support Team Culture and Guest Flow
Actively communicate with leaders and teammates to adapt to changing guest volume.
Assist in cross-functional coverage (POS, iPOS, Drive-Thru, Hospitality, Expo).
Contribute to a Fun and Uplifting Environment
Celebrate team wins, encourage teammates, and engage with joy—even during pressure.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.