SUMMARY: Primary responsibilities include all Front-of-House operations during events held at the Purser Center. Duties will include, but are not limited to: patron services, concessions, guiding volunteer ushers, maintaining the cleanliness, safety, and professional appearance of the House, and communicating with the Purser Center Technical Director to effectively and efficiently host a show. The Front of House Manager is responsible for ensuring that guests have a safe, relaxed, and pleasant experience at the Purser Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned.
Maintain a professional attitude and image to assure the highest level of customer service to clients and guests of the Purser Center.
Able to be diplomatic and take into consideration diverse populations who visit the Purser Center.
Manage several responsibilities at once.
Willing and able to work non-traditional hours including nights, weekend and 12 hour shifts.
Ensure the safety and well-being of patrons and respond effectively during emergencies.
Oversee ushers (volunteer or paid), Logan custodial, contracted security, caterers, and other vendors to ensure that Logan University rules and standards are being upheld.
Diplomatically enforce Logan University rules with clients and guests, ensuring a pleasant experience for all guests.
Coordinate with the Logan Security Guard to resolve any campus issues created by Purser Center guests.
Coordinate performance pre-show, show, and post-show activities with Purser Center Technical Director.
For each event worked, compile information necessary to complete the report for the Executive Director of Brand Experience.
Ability to perform routine office tasks such as filing, organizing, mailing, and computer work with accuracy, efficiency, and attention to detail.
COMPETENCIES: To perform the job successfully, an individual must be service-oriented, a natural leader, able navigate difficult situations, thrive in stressful situations, have an innate attention to detail, and be thorough in reviewing their own work. Must have strong and clear communication skills and be able to give and welcome feedback. Must be able to balance team and individual responsibilities and be willing to ask for and offer help when needed. Must treat others with respect and consideration regardless of their status or position. Must be consistently at work on time and complete work in a timely manner.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are