Black Bear Talent is recruiting aFront of the House Manager to lead the front of house experience in a high energy, guest focused dining environment. This role is responsible for creating a vibrant and welcoming atmosphere while driving service excellence, team development, and operational consistency. The ideal candidate brings a hands on leadership style, a passion for hospitality, and the ability to build an engaged, high performing team that delivers memorable guest experiences.
Key Responsibilities
• Lead and oversee all dining room operations, ensuring a seamless, high quality guest experience
• Model and reinforce company values through visible, hands on leadership
• Strategically manage front of house staffing, including servers and hosts, to meet service standards and business demands
• Own full cycle recruiting efforts for front of house team members, identifying and selecting top talent
• Design, implement, and continuously improve training and development programs for hosts and servers
• Maintain and update training materials, while developing new content aligned with menu launches and evolving service standards
• Facilitate ongoing training sessions and certify front of house trainers to ensure consistency and excellence in service delivery
• Develop and execute onboarding and training schedules for new hires and newly promoted team members
• Coach, mentor, and actively develop front of house team members to drive performance, engagement, and retention
• Foster a positive, inclusive workplace culture built on respect, accountability, and teamwork
• Lead pre-shift lineups to communicate priorities, reinforce standards, and energize the team for service
• Partner closely with back of house leadership to ensure strong communication and a unified approach to operations
• Take ownership of the guest experience, including effective resolution of concerns through established recovery procedures
• Plan and execute special events, promotions, and holiday initiatives that enhance the guest experience and drive traffic
• Ensure all systems, processes, and operational standards are consistently executed and maintained
• Uphold high standards of food quality and service, ensuring every guest interaction reflects the brand
• Develop and manage front of house schedules that balance exceptional service levels with financial performance goals
• Contribute to overall business strategy through active participation in management meetings and team initiatives
At Black Bear Talent we’re not just about filling a space. We partner with you to find the right fill for your needs. Our number one goal is to find you the career candidate and building the relationship with the employer as your trusted source for staffing and direct hires